Overview
Account Coordinator II Jobs in Remote in Winston-Salem at Hanes Brands
Title: Account Coordinator II
Company: Hanes Brands
Location: Remote in Winston-Salem
HanesBrands, Inc., (HBI) is a global company with more than 60,000 associates in 47 countries, all working together to create the world’s best apparel to include iconic brands such as Champion, Hanes, Bali, Bonds, and many more. We offer enormous opportunities for creative thinkers, for people with a passion for consumers, and for people who think like business owners. We’re building a truly inclusive culture, where people of different backgrounds, races, cultures and experiences come together to make us stronger. We are a sustainable company committed to making a positive difference in our communities and around the world.
The Account Coordinator II, (ACII) is accountable for delivering superior customer care to execute all inbound/outbound customer interfaces and managing the order process for assigned key accounts. These accounts are highly visible/complex/impactful to the business operations and have demanding deadlines and associated pressure. This would include, but not limited to, database setup, approving, verifying, entering and monitoring the status of orders for all assigned accounts. The ACII demonstrates excellent problem solving skills, regular discretion and independent judgment, and is responsible for prompt and effective handling of internal and external customer inquiries. The ACII will ensure the accuracy of order to cash (price, terms, allowances, and other legally binding aspects). Meeting strict deadlines and working under pressure is an important element of the position. Possessing a high level of customer interaction is key to the performance of this position as well as working directly with sales in the planning and execution of all programs.
Actively interface with internal (CMG, Marketing, EDM, SAP Team, IT, Credit, EDI, DC’s, Logistics, Customer Ops) and external customers to resolve service related issues for assigned accounts and provide all other appropriate information and reports.
Intimate knowledge of all applicable order processing systems:
SAP
HOP
ROPS/FICS
Healy 400
PAIWS400
HFA
Hanesnet
VISR
Working knowledge of the following applicable systems:
EDI
Data Warehouse
Showcase
Microsoft Office
DC Warehouse Management Systems
SeeChange
Filenet
Master Data
VMI
Manage order bank and resolve all applicable issues to meet order dates; issues include pricing, promotion, material set up, terms, inappropriate volumes on orders, VAS, addition of reason codes, direct ships, etc.).
Locate and resolve inventory issues when demand is over availability.
Locate inventory and recommend inventory moves.
Track orders from the DC to the customers using carrier websites.
Develop and execute all applicable reports to manage accounts and perform queries.
Acts as manager backup for performing high level SAP functions.
Where applicable, track inventory and provide direction to DC’s regarding casing.
Where applicable, make decisions on product substitutions.
Working knowledge of Routing and Vendor guides.
Understand, monitor, and insure compliance to all policies, procedures and audit requirements, both customer’s and HBI’s.
Conduct necessary research to understand and resolve customer chargebacks.
Where applicable, act as liaison between DC’s, freight forwarders, and customers.
Positive influence on both internal and external customers as well as a “Guardian” of the business.
Provide input for all process improvements and support all …
