Overview

Account Sales representative Job at Amex – in Madrid, Madrid provincia

Job Description

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.


This Account Representative role involves the management of an extensive portfolio of customers within the Global Commercial Services organization, offering both T&E and B2B (non-T&E) solutions to promote the expansion of the relationship and growth of the charge volume. The person in this role will be responsible for the management of the relationship, retention, account development execution, issue resolution, and all other relevant customer facing activities, including engagement with internal partners to successfully find solutions to day-to-day challenges. An over-the-phone position that calls for extensive workloads and daily targets of calls and numerous special assignments. Critical focus is placed on the development of existing relationships and volume growth.

The ideal candidate will be fluent in English, will be comfortable with intense workloads, teamwork, and continuous learning, and will demonstrate competency in managing difficult conversations with ease.

Key Responsibilities:
Management of an extensive portfolio of accounts to achieve retention and growth goals.

Achieve monthly targets of outbound calls focused on client data updates, including contact information, financial information, and other details, and successfully update all relevant databases.

Deepen all existing client relationships, trust, and commitment to the American Express brand.

Respond to client operational issues rapidly and effectively. Issues can be referred but not limited to account concerns, need of additional cards, declining charges, expansion of program, reporting questions and support, data files, payment processes, card benefits, program changes, administrator roles, updates to company information, changes to program setup, updates to Card Members information, and other issues related to the account.

Understand operational processes and systems which will be part of their daily activities.

Be available to support colleagues and leaders in additional activities that may arise based on business needs.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Bachelor’s Degree in business administration or related branch of studies; An Associate Degree with sufficient experience may be considered, however a degree is preferred.

2-3 years of specific experience with over-the-phone relationship management.

Knowledgeable in Microsoft Office tools. Additional knowledge of ONE.force is desirable.

Fluent in English and Spanish (oral and written).

Available to work full time in-person on a standard business schedule.

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Proud to be recognized by Great Place to Work España – Ranked 2nd of overall Best Companies.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on [email protected]

About Company

Company: Amex –

Company Location:  Madrid, Madrid provincia

About Amex -