Overview

Admin Assistant Jobs in Augusta, GA at Southern Industries


Title: Admin Assistant

Company: Southern Industries

Location: Augusta, GA

Admin Assistant

Southern Siding & Window Company in Augusta, GA, is a division of Southern Industries – Home Improvement. Now is an excellent time to come on board with our team. We are hiring for a Office Administrator. With offices in five states, Southern Industries is the Southeast’s premier home remodeling company. We offer more exclusive products than any other company in the Home Improvement Industry. The Office Admin will interact with the company’s customers by addressing inquiries and resolving complaints and help with administrative duties in the office. This position requires the ability to multitask in a fast-paced environment.

Duties/Responsibilities:

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
Making Customer Care/ Welcome Calls as needed daily.
Input any new services that come in via phone, email, or walk-ins if received from Customer Care or from outside your office-call the customer to let them know the service has been received and the technician will be in touch to schedule
Collects and enters orders for new or additional products or services.
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Call customers once completed to ensure customer satisfaction
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Performs other related duties as assigned and takes direction from leadership staff.
Schedule is Monday through Friday 8:00 am – 5:00 pm

Required Skills/Abilities:

Ability to use office equipment (fax, copier, multi-line phone system)
Extensive knowledge of office management procedures.
Knowledge of Salesforce is a Huge Plus
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Proficient with Microsoft Office Suite or related software.
Must be able to pass a background check.

Education and Experience:

High school diploma or equivalent required; Associate degree in office administration or related field preferred.
At least three years of administrative and clerical experience required.

Preference will be given to applicants with:

Previous experience with building permits.
Advanced skills using Microsoft Excel.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.

What we Provide:

Family-oriented safe and modern work environment
One of the best paid corporate training programs in the industry
Excellent compensation paid weekly
Medical, Vision and Dental Insurance, Life Insurance, Health Savings Accounts, 401K match program
Paid vacation and holidays

Tremendous Opportunities for Advancement (at current location or across the Southern Southeast Footprint)

About us:
Southern Siding & Window Company in Augusta, GA is a division of Southern Industries – Home Improvement. With more than 400 employees and offices in 5 states, Southern Industries is the Southeast’s premier home remodeling company. We offer more exclusive products than any other companies in the Home Improvement Industry. Our company has over 52 years of experience and 120,000 satisfied customers. With this track record we can provide you critical training, a solid customer base and an abundance of opportunity to expand your career and thrive financially. Join us today!

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About Southern Industries