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Job Description:
Job Summary

This position provides inbound telephone customer support and determines the nature of the call or inquiry. He/She communicates with internal/external customers on a daily basis via phone, fax, and email. This position inputs and processes shipments, domestic and international, in accordance with UPS and local government policies.

Responsibilities:
Screens incoming calls.

Keys data accurately within time specific deadlines into UPS systems.

Checks and forwards legal documentation.

Provides administrative support to Management team

Qualifications:
Excellent communication skills

Accurate typing speed of 40+ words per minute

Ability to work in a fast-paced, high-pressure environment

Availability to work flexible shift hours

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.