Administration Officer – RMT

We’re seeking a Scheduling Administrator to join our Resource Management team in Toowoomba for a 6 month contract!

To allow us to provide the best service possible, our care employees carry mobility devices that support rapid management of information and linkage to GPS tracking to support best route optimisation. As a Scheduling Administrator you will be responsible for:

Coordinating the scheduling for our Personal Carers and community nursing staff

Managing schedule tasks sent electronically or phoned in by staff within our Client Management System (Procura CMS)

Reallocating work allocations to guide prioritised visits and meet planned visit times

Communicating updates to clients regarding appointment details including employee’s names, time of service and changes to schedules

Coordinating, managing and resolving enquiries, including escalation of issues

Receiving and responding to client feedback, inquiries and complaints

What you’ll need:
Previous experience in a service coordination, scheduling or rostering role

Experience in office administration, including advanced computer skills

Experience in Procura CMS would be advantageous

Supporting our clients in the best way possible is important to us. To be employed by Blue Care, you will be required to complete the free NDIS Worker Orientation Module prior to commencement and provide a copy of your certificate on completion.

Supporting you to support others.

We’ve been caring for Queenslander’s for over 65 years. Whether we’re on the road, in people’s homes or in our centres, everything our dedicated team of more than 8,000 people do is built on enabling independence, choice and freedom. We’re proudly not-for-profit and offer you:

Access to salary packaging & meal and entertainment benefits

Flexible work arrangements to support work-life balance

Employee assistance, health & wellness programs

Values-based culture & rewards and recognition

Ongoing learning & development

Ready to work together?

Our application process takes less than 15 minutes – Click the ‘APPLY’ button below to be taken to our online application process and upload your resume and cover letter.

Our team are available to answer any questions you may have. We’ll do our best to get back to you 2 weeks from the closing date.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Through our values UnitingCare are proud of our teams diversity, we believe in the strength of a diverse and inclusive workforce to help us achieve the best outcomes for the communities in which we operate and serve. We highly encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

Selection Criteria Essential: Do you have effective interpersonal and written communication skills, including intermediate computer skills?

Essential: Do you have scheduling experience? if yes, please identify how many months/years of proven scheduling experience you have?

Essential: Do you have full Australian working entitlements as an Australian Citizen, Australian Permanent Resident OR New Zealand Citizen?