Administrative Assistant, Business Operations Job at Toronto Community Housing in Toronto, ON

Job Description

Make a difference

Are you an administrative professional and looking for an opportunity to work with an organization that plays an integral part in transforming Toronto? Do you enjoy a fast paced challenging and engaging environment? Come join our Team!

The Administrative Assistant, Business Operations will provide assistance and support to the Senior Director, Business Operations in a matter that supports TCHC’s tenant focused culture. This will require the capability to manage a large volume of highly confidential and sensitive information concerning, but not limited to, business operations and sensitive political issues in a timely manner. You must be extremely organized, able to deal with competing priorities and have excellent communication and time management skills. You are an enthusiastic self-starter and will be required to work with a high degree of independence, utilizing tact and good judgment.

What you’ll do

Prepare a variety of correspondences including memos, letters, reports, agendas and statistics and schedules meetings and maintains minutes;

Develop and maintain a comprehensive filing system for the Senior Director;

Compile material, analyze data and prepare statistics in connection with the reporting on performance measures of the Business Operations unit;

Investigate a variety of operational issues, as required;

Respond to a variety of verbal and written inquiries from internal and external stakeholders; all levels of staff including labour representatives; politicians; etc. on behalf of the Senior Director; Provide and/or process personnel related issues, purchasing, accounting and other support services related to the business of the Senior Director;

Follow up on tenant escalations/inquiries and prepare background information and correspondence for the Senior Director and Business Operations unit;

Respond to and prepare documents to respond to escalations from the CEO’s and COO’s office from residents;

Record escalations and follow up with responses;

Any special assignments assigned by the Senior Director; and

Other duties as assigned.

What you’ll need

Minimum of 3 years progressive administrative experience or an equivalent combination of related work experience and post secondary education in a related field.

Demonstrated knowledge of office administrative procedures and manual/electronic filing systems

Ability to work in a fast paced environment

Superior time management and organizational skills

Excellent oral and written communication skills

Excellent customer service skills to respond to enquiries from a variety of internal and external stakeholders and from people of diverse language and cultural backgrounds

Proficiency with computerized business applications including word processing, spreadsheet, presentation, and information databases to prepare correspondence, legal documents and generate reports

Ability to work independently with minimal supervision, and also as a member of a team

What’s next

Once you apply, we’ll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

About Company

Company: Toronto Community Housing

Company Location:  Toronto, ON

Job Category:

About Toronto Community Housing