Administrative Assistant/Receptionist Job at Creative Door in Edmonton, AB

Job Description

Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated controls.

We have an immediate opening for an Administrative Assistant/Receptionist located in the Edmonton Branch. Reporting to the Branch Manager, the Administrative Assistant/Receptionist is responsible for general office administrative duties as described below. This role is a permanent, full-time position.

Handling phone calls and walk-in customers while providing excellent customer service

General office administrative duties including filing, data entry, supplies management

Preparation and processing of service invoices

Assisting with Accounts Receivables as needed

Handling timecards and subcontractor invoices for technicians

Assisting the Service Department with incoming calls, order entry when required

Providing back-up support for other areas as needed

Maintaining document control and providing administrative support to the branch

Maintaining a positive attitude and communication style with customers and employees in all circumstances

Assisting in placing orders for our Residential serialized product

Other duties, as assigned

Passionate about providing excellent customer service with ability to build strong customer relationships

Superior telecommunication and interpersonal skills

Above average attention-to-detail, analytical and problem-solving skills

Strong organization and decision-making ability

Strong ability to prioritize and handle multiple tasks concurrently

Ability to respond to common inquiries or complaints from customers and other departments in a timely manner

Ability to maintain confidentiality/privacy protocols

Resourceful and a good problem solver

Working knowledge of MS Office suite; Word, Excel, Outlook

Willingness to learn products, systems and processes with an aptitude to learn and retain technical and product knowledge to properly direct phone calls and walk-in customers

3+ years of progressive experience in a similar/related role

Strong customer service and communication skills

Ability to work as a team player, with minimal supervision

Maintains a positive attitude and learns quickly

Ability to work under pressure and meet deadlines

Efficient computer skills; experience with Microsoft Office Suite/Internet Explorer

We offer:
A positive work environment with competitive pay and an excellent benefit plan

Opportunity to build a long-term career with upward mobility

Excellent Health and Dental benefits offered for full time employees

COR Certified workplace

Equal opportunity employer

To Apply:
If this career opportunity sounds like the right fit for you, apply online at creativedoor.com with your resume and include your salary expectations. Please add “ADMINISTRATIVE ASSISTANT/RECEPTIONIST – EDMONTON” to the subject line of all correspondence.

Applications will be accepted until the position has been filled.

COMPANY:Creative Door

About Company

Company: Creative Door

Company Location:  Edmonton, AB

Job Category:

About Creative Door