Overview

Administrative Coordinator Jobs in Remote in Boise at Consumer Direct Care Network


Title: Administrative Coordinator

Company: Consumer Direct Care Network

Location: Remote in Boise

General information

Date

Tuesday, February 22, 2022

Location

ID – Boise

Remote/Hybrid

No

Position level

Individual Contributor

Employment type

Full time

Career field

Operations

Description & Requirements

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA, as well as Washington DC. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Administrative Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages, and/or chats. Coordinate and manage daily intake and referral processes to ensure positive business growth and development. Process client and attendant enrollment paperwork. Coordinate authorization processes and meet general customer service objectives to ensure positive business growth and development. Handle specialized tasks and/or projects as assigned. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

JOB DUTIES

Provide excellent customer service to internal and external clients.

Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.

De-escalate situations involving dissatisfied customers, offering assistance and support.

Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks.

Process forms and documents in relevant systems

Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.

Communicate effectively.

Comply with applicable legal requirements, standards, and policies, and procedures.

Maintain the necessary skills and knowledge to coordinate workflow.

Exhibit an intermediate level of computer efficiency.

Demonstrate effective problem-solving and decision-making skills.

Participate in professional development and training activities.

Bi-lingual preferred in various locations

Other duties as assigned.

QUALIFICATIONS

High School Diploma or GED preferred

Previous office experience preferred

Combination of education and experience

Be able to successfully pass a background screening

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT’S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportun…

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About Consumer Direct Care Network