Overview

AE Help Desk I Job at The Arc Erie County New York in Buffalo, NY

Job Description

Buffalo, NY, USA Req #158

Friday, October 11, 2019

The Arc Erie County New York has been supporting children and adults with disabilities, and their families in achieving their desired quality of life by creating opportunities through comprehensive services for over 65 years.



Position Summary:
Assembles and maintains all PC related hardware and software for all departments of the Agency; provides technical support as needed; develops and implements preventative maintenance schedule on all computers; provides technical computer training to staff members. Reporting Relationship: Works under the supervision of the System Supports Manager.

Job Duties and Responsibilities:
Creates, maintains, and generates reports on a scheduled or as needed basis to all levels of the Agency.

Provides technical support for applications, operating systems, and/or general use of software.

Supports Agency information systems in a variety of software applications.

Makes edits, changes, and updates to all applications as needed.

Troubleshoots and solves technical problems, monitors and addresses help desk tickets. Escalates problems/issues to the System support Manager as needed.

Coordinates servicing/maintenance with vendor.

Assists in Maintaining Agency inventory of all hardware and software.

Provides software and PC training to agency staff as needed.

Installs new hardware and software.

Provides technical assistance with Agency cell phones.

Other duties as assigned within the MIS department.

Qualifications and Education Requirements:
Must display working knowledge of MS Office products. Must show advanced proficiency Windows Operating Systems as well as Active Directory. Must have exceptional organizational, verbal and oral communication skills. Must have a positive attitude.

Bachelor’s Degree in Computer Related Curriculum and one-year experience. OR Associates Degree and 2 years’ experience in the field of Help Desk.

The Arc Erie County New York is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Other details

Job Family Arc Erie

Pay Type Hourly

Buffalo, NY, USA

About Company

Company: The Arc Erie County New York

Company Location:  Buffalo, NY

About The Arc Erie County New York