Afterhours Air Support Consultant – Remote, Canada Job at Flight Centre Travel Group – in Newfoundland and Labrador

Job Description

Job no: 512503

Brand: Flight Centre Travel Group

Work type: Full time

Location: Newfoundland, Nova Scotia, Quebec, Manitoba, Saskatchewan, Alberta, British Columbia, Ontario

Categories: Wholesale & Product, Leisure Travel & Retail, Corporate & Group Travel

Afterhours Air Support Consultant

About the opportunity:
We are looking for a Sabre savvy Afterhours Air Support consultant to provide air support to all brands across the Americas outside of regular business hours.

Who you are:
Able to adapt and implement new information and changes of airlines, and business needs

Handle objections directly and positively

Demonstrate excellent open and honest communication with team members, customers, and colleagues via all forms of communication.

Always provide exceptional service to our customers

Able to work quickly to solve problems and think outside the box for cost effective solutions that benefit the business and the consultant

Lead by example in behavior, attitude, and philosophies

Keep up to date with new information and changes within the business and airline industry

Sabre skillset essential

Solid understanding of fare rules and the ability to decipher the rules into what makes sense

Answer phone calls, email queries, process Sabre queues, refund enquires and eGlobal enquires and ticketing as per SLA requirements.

Send out important waiver information via Workplace and Internal communications such as emails, meetings, and shared database postings.

Communicate with the Ticketing Teams to help resolve issues and minimize losses

Assist Consultants with Reissue and Exchange Quotes

Use waivers and favors to minimize front line and Ticket Centre losses

Store and validate Nett Fares where required

Communicate Urgent Ticket Issuance requests to Ticketing

Issue urgent tickets if time constraints call for it

Cover any shifts including holidays & changes in hours as required by the business

Weekends and holidays are required.

This is a work from home position due to the late hours and safety.

other duties as may be assigned from time to time.

Experience & Qualifications:
Fares and GDS experience – Essential

Min 1 year FCTG knowledge – Preferred

Positive Attitude – Essential

Customer Service Oriented – Essential

Benefits Include:
Generous remuneration structure

Travel perks/discounts.

Health & Wellness Programs and Employee Financial Wellness Services

Generous paid-time off policy

National/International Award Nights and Conferences

Diversity & Inclusion initiatives

Benefits including vision, medical, and dental

Employee Assistance Program

RRSP with matching

Employee Share Plan

Global career opportunities in a network of brands and businesses

Ongoing training and professional development

Fun and flexible work environment

Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.

Employee giving program

Annual Charity Trip

Office Environmental Program

1 Volunteer Day per Calendar Year

Location – Remote, Canada

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversification of our society. Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process. If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at [email protected]

About Company

Company: Flight Centre Travel Group –

Company Location:  Newfoundland and Labrador

Job Category: