Overview

ANIMAL & CUSTOMER CARE Job at Humane Society of Chittenden County – in Court, BE

Job Description

The Humane Society of Chittenden County is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We believe that marginalized groups – including people of color, women, and LGBTQ+ – must be centered in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

ANIMAL & CUSTOMER CARE: FULL TIME; NON-EXEMPT ($14-$15/HR, 40 HRS/WEEK)

POSITION SUMMARY


HSCC’s Animal & Customer Care staff (ACC) are responsible for two distinct but related sets of tasks: the daily care and cleaning of animals and their enclosures and providing an excellent customer experience. On average, there are 100 animals to care for each day, each having arrived under different, and often stressful, circumstances. HSCC strives to provide a healthy, comfortable space, which will allow cats, dogs and small animals to adjust to their new environment. Staff are expected to perform daily duties in accordance with set protocols to keep themselves, the animals, fellow staff members, visitors, and volunteers safe. We are looking for someone with compassion for animals and people, and a commitment to the mission, values, and goals of HSCC. This position requires mature customer service skills and attention to detail.

ESSENTIAL ANIMAL CARE FUNCTIONS

Safely and comfortably handling a variety of domestic animals

Cleaning and disinfecting animal rooms, cages, supplies (working with disinfectant, bleach, and other cleaners)

Feeding and administering medications to animals

Sorting and folding laundry, as well as operating commercial washers and dryers

Sweeping, mopping, and vacuuming throughout facility

Spending time with animals to provide comfort, assess behavior, and help ease stress

Recording animals’ wellness, health and behavioral status on a daily basis; providing behavioral feedback to the management team

Maintaining accurate, up-to-date location, status, medication, and feeding records for animals

Learning and taking direction from contracted dog trainer, implement learned skills in the daily care and management of dogs

Cleaning and maintaining dog play yards outside

Performing animal intakes, entering records into ShelterLuv database and providing support to members of the public who are relinquishing animals

Other responsibilities as directed

ESSENTIAL CUSTOMER CARE FUNCTIONS

Greeting all shelter visitors in a friendly, courteous, and helpful manner, ensuring proper sign-in and providing interested parties with the pertinent information related to their visit

Working with potential adopters to find a pet that is right for them, introducing animals to visitors safely and effectively communicating what we know about the animal’s medical and behavioral history and needs

Ensuring facility cleanliness and appearance for visitors

Returning and answering phone calls and emails related to shelter programs and services

Scheduling and confirming intake appointments; conducting adoption appointments in a comprehensive, educational and supportive manner

Educating visitors and callers about animal care issues

Accurately processing and documenting donations, fees, and sales

Assist and direct volunteers, as needed

Maintain supply of adoption-related materials and other public resources

Assist with adoption promotions, special events and marketing materials

Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

Polite, professional and helpful personality is essential

Adept and flexible multi-tasking abilities as well as excellent attention to detail

Comfortable receiving direction and guidance

Mature, friendly, and outgoing personality and a commitment to superior animal care

Ability to work well under pressure and in intense and emotional situations on a daily basis

Excellent written, computer, and verbal communication skills

Interest in animals and commitment to animal welfare

Integrity and honesty in dealing with all facets of position

Willingness and ability to do moderate to heavy physical labor in relation to cleaning our facility and handling animals

Ability to bend, twist, and lift at least 50 lbs. repeatedly throughout the course of a day

Weekend and holiday work is required

Willingness to work as a team member, pitch in as needed, and have fun!

REQUIRED EDUCATION AND EXPERIENCE:
High School Diploma (required), Associate’s Degree (preferred)

1-2 years customer service experience

  • PLEASE NOTE THAT WE ARE HIRING MULTIPLE CANDIDATES FOR THE ACC POSITION*

To apply, please send resume and cover letter to Brent Householder, Director of Finance & Administration, at [email protected] We look forward to hearing from you!

About Company

Company: Humane Society of Chittenden County –

Company Location:  Court, BE

About Humane Society of Chittenden County -