APS 3 – Client Service Officer Job at Federal Court of Australia – in Melbourne VIC
Non-ongoing, full time
Client service staff initiate, file and sort documents, for which they also provide quality assurance and archiving functions. They assist in courtroom operations, facilitating flow through the courtroom and provide clients with information about issues such as how to address the Court and where they need to be at what time. Client service staff are aware of client security issues and act to assist and reassure clients in what can be a distressing and emotional time for them.
Client service staff provide case coordination to ensure the best service to clients by managing the effective and efficient progress of cases through the Courts. This assists clients to reach resolution of their family disputes while optimising the use of judicial and other resources.
Client service staff schedule cases, assign priority to cases and ensure they are ready to proceed to the next stage. Staff maintain positive relationships with clients and solicitors, contribute to the early resolution of cases and identify cases that require specialist attention or other intervention. Client service staff are proactive in the coordination of Court events, including liaison with external clients, solicitors, professional staff, and other internal clients. They analyse and report on workflow and performance trends, making recommendations as necessary and perform the ‘listing’ function.
As part of an initiative of the Federal Circuit and Family Court of Australia to improve services and the quality of information provided to clients, the National Enquiry Centre (NEC) was established. Client service staff working at the NEC are primarily responsible for answering national phone and email enquiries for the Family Law Courts.
Company: Federal Court of Australia –
Company Location: Melbourne VIC