APS 6 – Manager Court Services Job at Federal Court of Australia – in Darwin NT
Reporting to the Director Court Services (SA/NT) the position of Manager Court Services has responsibility for the courts’ registry operations in the stated location.
The role of Manager Court Services:
Manages resources to achieve defined service and operational objectives
Liaises with the judiciary of all courts in their location, and ensures that the judiciary is properly supported both in chambers and in court
Ensures court services are responsive to client needs and are provided in a courteous, timely and efficient manner
Works to align local service delivery with national guidelines and identify continuous improvement opportunities
Leads and motivates staff, to maintain the confidence of judges in the administration of the courts and to motivate others to cooperate in the achievement of the courts’ objectives.
Development and maintenance of key relationships with indigenous and culturally diverse community groups is also important in the role to ensure that the courts’ services recognise the particular needs of these client groups.
In accordance with the courts’ strategic and operational plans and national service standards, lead and manage multi-disciplinary teams delivering a range of customer driven professional and business support services within the location, to ensure client service standards are met.
As a leader of the location, assist in the development and implementation of relevant business plans and projects along with the DCS and national service managers.
Manage the effective use of resources, developing and maintaining the necessary skills and flexibility to support changes in service demand.
With respect to operational performance matters, maintain effective liaison with all judges, court personnel and others to ensure that court services meet the immediate and long-term needs of both internal and external clients.
Ensure consistency in the delivery of customer services (practice and procedures) within the operational areas of the courts.
Where appropriate, assist and maintain a wide network of stakeholder relationships to promote feedback on court services and the development of effective, strategic partnerships.
Exercise delegated financial authority and make decisions in accordance with relevant policy and procedures.
The person in this role will be responsible for:
contributing to the delivery of court strategy and programs by focusing on local service excellence
promoting a client focus at all levels to ensure client needs are met
managing resources effectively
maximising the potential of the court services team
promoting positive internal and external relationships
working effectively with judges and other areas of court operations
identifying and implementing improvement opportunities and
ensuring the policies and standards of the courts are promoted and maintained.
Company: Federal Court of Australia –
Company Location: Darwin NT