Barring Djinang VET Graduate Program -Customer Service Officer Job at Victorian Public Sector Commission in Melbourne City Centre VIC

Job Description


AMES Australia


Employment Division

Position Title

Customer Service Officer

Role Description

The Customer Service Officer (CSO) is involved in the provision of a professional information service to internal and external customers and is the organisation’s first point of contact.

This is a high quality customer service and administrative role that provides the first source of information, advice and guidance in relation to the operation of Employment; Education & Training; and Settlement.

Existing Skills

  • Demonstrated ability to be flexible and knowledgeable in the delivery of customer service
  • Ability to multitask and prioritise
  • Strong organisation and time management skills
  • Strong literacy (both verbal and written) and strong numerical skills
  • Strong communication skills, both written and verbal
  • Well-developed computer skills with the ability to operate a range of computer applications including Microsoft Office, Finance systems and databases
  • Sound administration and customer service skills
  • Ability to adapt to change including to learn new systems and processes as needed
  • Proven experience working in a team environment

Additional comments or considerations

Certificate or Diploma qualification in Business, Office Administration, Accounting, Commerce or relevant field

2 year contract post graduate year

About Company

Company: Victorian Public Sector Commission

Company Location:  Melbourne City Centre VIC

Job Category:

About Victorian Public Sector Commission