Barring Djinang VET Graduate Program -Customer Service Officer

Organisation

AMES Australia

Brand/Division

Employment Division

Position Title

Customer Service Officer

Role Description

The Customer Service Officer (CSO) is involved in the provision of a professional information service to internal and external customers and is the organisation’s first point of contact.

This is a high quality customer service and administrative role that provides the first source of information, advice and guidance in relation to the operation of Employment; Education & Training; and Settlement.

Existing Skills

• Demonstrated ability to be flexible and knowledgeable in the delivery of customer service
• Ability to multitask and prioritise
• Strong organisation and time management skills
• Strong literacy (both verbal and written) and strong numerical skills
• Strong communication skills, both written and verbal
• Well-developed computer skills with the ability to operate a range of computer applications including Microsoft Office, Finance systems and databases
• Sound administration and customer service skills
• Ability to adapt to change including to learn new systems and processes as needed
• Proven experience working in a team environment

Additional comments or considerations

Certificate or Diploma qualification in Business, Office Administration, Accounting, Commerce or relevant field

2 year contract post graduate year