Bereavement Officer Job at The Princess Alexandra Hospital NHS Trust – in Harlow

Job Description

To be the first point of call from relatives of the deceased and deal with enquiries in a sensitive, efficient and
informative manner.
To provide a comprehensive and compassionate administration service for the bereaved family members or their
representatives. To offer support and guidance to health care professions, external agencies and members of the
public, to liaise with funeral directors, crematoriums, burial parks and registrars of deaths.
To assist and team work with the Medical Examiner Officers (MEO’s) in their supportive role to the Medical Examiners,
in dealing both hospital and community deaths.
To be a point of contact, liaise and advise relatives of deceased patients in matters of the death registration process.

Please see attached for for list of job duties,

Main Duties of the Job
Ensure that the deceased patient’s notes are collected from ward and departments at start of working day. Maintain a high standard of contemporaneous, accurate and comprehensive client records within the multi professional electronic database. Contact bereaved relatives where and when appropriate, demonstrating empathy and re-assurance skills, providing advice and information about death registration and answering queries in a clear and sensitive manner.

To give advice on any other problems which may arise. This may involve the referral.to the MEO’s where doctor may be required to come to speak to the family in the event that questions surrounding the patient treatment surrounding the death may be of concern.

The Princess Alexandra Promise to our patient as identified by our 4 values which will contribute to improving our
patient experiences.
Respectful- Be welcoming, Be polite and maintain patient dignity
Caring – Be kind and compassionate, show empathy and listen and respond
Responsible – Deliver cleanliness, Be professional and work as a team
Committed – Speak up, Treat others as individuals and strive for excellence
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and
in return we expect our staff to uphold the Trust values to the highest level.

Job Type: Full-time

Work Location: Multiple Locations

About Company

Company: The Princess Alexandra Hospital NHS Trust –

Company Location:  Harlow

About The Princess Alexandra Hospital NHS Trust -