Bilingual Customer Service Professional – Remote Opportunity Job at Manulife in Montréal, QC

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Is it possible to find a career you love with a global organization that supports your continued growth and success?


Where you ask? Look no further than Manulife!!

Have you considered a career with us?

Here are a few reasons why you should:
Leaders who are invested in your success

A diverse and inclusive work environment

Emphasis on work/life balance, employee recognition and community involvement

A company who believes the best customer is a satisfied customer

Still interested? Passionate about your possibilities?

Consider joining our team as a Bilingual Customer Service Professional within our continuously growing Canadian Division Operations ( Group Benefits )

Why? Great question!

We are committed to delivering an outstanding client experience, as our customer-centric focus is a critical pillar of our business strategy.

We support the growth of our business through service excellence and a client-focused approach.

We pride ourselves on the ability to thrive in an environment of open communication, partnership and collaboration.

We demonstrate our competitive advantage by leveraging our global scale, our global capabilities and our local market focus.

Who are we looking for?




Team Players


What do we need from you?

With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer needs by providing timely, accurate responses to those requesting information on products and service offerings.

You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner

You have exceptional technical capabilities, research skills and your attention to detail is always a priority

You are confident in your ability to learn and apply information quickly

Previous customer service experience in a contact center, retail environment or service industry

Previous experience in a contact center environment would be considered a tremendous asset, however, not required

Knowledge of financial services would also be an asset

Bilingualism, English/French required

What we offer:
Competitive base salary and annual performance bonus

Paid Training starting on Day 1 in classroom setting with practical hands on training along with your colleagues.

Comprehensive benefits package from Day 1

3 weeks paid vacation along with 3 paid personal days and 5 paid sick days

Great location accessible to all transit options ~ an ideal location makes it effortless on your daily commute (Due to COVID all employees currently work from home)

Online learning programs driven to focus your career development at your own pace

Career growth and leadership support to achieve your goals

Ready to take the next step?

Send us your application today for consideration with our upcoming New Hire Training Class!

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of September 30, 2020, we had $1.3 trillion (US$943 billion) in assets under management and administration, and in the previous 12 months we made $31.2 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

About Company

Company: Manulife

Company Location:  Montréal, QC

Job Category:

About Manulife