Boutique Manager_Arese Job at Nestle – in Arese, Lombardia

Job Description

Position Snapshot

Nespresso in Italy, Boutique Arese (MI) – Il Centro Shopping Center

Permanent Contract

Full Time

Strong Customer Experience attitude;

+5 years of experience in direct customer sales;

Experience in team performance management (coaching and feedback)

Position Summary

Boutique Manager drives the Boutique to reach sales/profit targets and reinforce customer’s loyalty by provinding an outstanding customer experience. He/she will be responsible to guarantee the perfect execution in delivering the sales strategy, boutique operations and compliance.

A day in the life of… Boutique Manager

Lead sales and service in Boutique;

Achieve the sales and profitability targets by an effective setting and day-to-day monitoring of commercial goals and providing action plan to close eventual gaps;

Optimize the use of Boutique resources to keep under control cost efficiency: holidays, overtime management, effective workforce planning, maintenance costs, scope of supply for tasting and visual;

Motivate & equipe coffee specialist in providing an outstanding Customer Experience to ensure the loyalty of our clients;

Create action plans to increase business performance or service quality;

Provide insights and feedback to Area Manager to insure the client voice and needs are included in all initiatives;

Ensure the effective management of back-office operations by following local and global boutique guidelines and procedures, ensuring consistency and compliance;

Create a high performing team by countinously aligning the team on Boutique and Individual perfomance (Boutique KPIs);

Sustain the development of individuals by a costant training, feedback, mentoring and coaching;

Manage and follow up of low performers;

Act to perform the recruiting process for Boutique staffing.

What will make you successful

Basic Knowledge of local employment terms and regulations;

Business and customer oriented;

Passion and interest in Nespresso products and in coffee;

Create a climate of trust in which people want to do their best;

Coach the team and give direct actionable feedback;

Leverage performance, development and talent processes to build people capabilities;

Attention to detail;

Excellent communication skills;

Multitasking and problem solving attitude;

English speaker;

University Degree or equivalent;

Willingness to work with challenging hours: evening shifts, Saturday or Sunday shifts, at opening and closing times.

About Company

Company: Nestle –

Company Location:  Arese, Lombardia

About Nestle -