Overview

Branch Assistant Job at Golden Charter – in England

Job Description


Branch Assistant

About Golden Charter

Golden Charter is one of the UK’s leading funeral plan providers, helping families across the UK plan for tomorrow’s choices today. We’ve been in business for over 25 years and work with more than 3,000 independent funeral directors all over the UK. We have around 220 staff working throughout the country, with our head office based in Glasgow.

We have an exciting opportunity for a self-motivated individual to join our Sales Team on a full time permanent basis, working 35 hours per week as a Branch Assistant. The role will support our funeral director partners remotely, therefore this role will be homebased however occasional travel may be required.

As part of the team responsible for generating sales of Golden Charter’s products and/or services the Branch Assistant will support funeral director branches alongside our Area Business Manager focusing on proactive engagement with each branch, ensuring marketing activities are being embraced and understood, identifying knowledge and training gaps and supporting the Area Business Manager with delivering training to funeral director branch personnel.

Key Responsibilities:

Display high levels of professional conduct by:

  • Modelling Golden Charter values and acting as a champion for best practice
  • Building and maintaining relationships at a branch level
  • Supporting Area Business Managers with the delivery of training
  • Contacting funeral director branches during marketing campaigns and incentives to ensure engagement
  • Calling on branches to ensure each is fully prepared for upcoming marketing campaigns and incentives with clear, documented calling plan in place, agreed with Area Business Manager
  • Embedding effective enquiry management and follow up processes in all branches
  • Ensuring all promotional opportunities are realised within branches
  • Ordering literature and promotional materials
  • Ensuring funeral directors are meeting compliance standards
  • All relevant activity is maintained and updated in Dynamics

Demonstrate business acumen by:

  • Escalating where appropriate, to Area Business Manager staff for intervention
  • Identifying and addressing issues with branch staff engagement and motivation
  • Identifying knowledge gaps and training requirements of funeral branch personnel
  • Updating and improving training materials
  • Collecting marketing activity data and results

Essential Skills

  • Previous relationship management experience
  • Experience working with a CRM system – Microsoft Dynamics 365
  • Demonstrable knowledge of Microsoft Office Packages

Although not essential the following experience would advantageous:

  • Educated to degree level or equivalent
  • Experience and understanding of online and social media presence
  • Deliver of training programmes

We may bring the vacancy closing date forward depending on the response rate to this advert.

In return, you will receive:  

  • 6% employer pension contribution 
  • Annual bonus scheme
  • Life Assurance (4 x annual salary) 
  • Generous annual leave entitlement   
  • Holiday buy/sell scheme 
  • Employee Assistance Programme 
  • Enhanced family friendly leave and pay policies 
  • Access to a retail discount website 

Salary: £18,000 per year

Job Type: Permanent

Additional pay:

Schedule:

Work remotely:

About Company

Company: Golden Charter –

Company Location:  England

About Golden Charter -