Business Initiatives Coordinator Job at Manulife in Montréal, QC

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Job Summary

Our Group Savings and Retirement (GRS) business is based on a Win/Grow/Retain strategy. The Inside Sales Advice and Retention teams (Transition Solutions, PlanRight etc) are a very important unit dedicated to achieving the results supporting the GRS strategy. This position is responsible for supporting the sales teams mentioned above by assisting with administrative duties and tasks that an agent would support without the responsibility of providing advice, processing of securities transactions or direction to customers. The Coordinator will work closely with other Customer Experience teams as they manage activities related to their assigned work, while ensuring the agent is kept in the loop.

Key Responsibilities:
Manage existing processes for tracking business and handling paperwork

Manage general inboxes and voicemails

Accountable for timely follow ups with other financial institutions on transfer-in related activity

Maintain integrity of notes and tools used to track work activity

Perform quality check for member requests while reporting issues back to the sales agents for immediate resolution

Monitor customer financial transactions to ensure completion in order to help achieve agents’ sales targets

Manage Dataphile (MLI Securities transactions/debit card reports, etc.)

Manage DSC information on behalf of PlanRight advisors

Identify and implement suggestions to systematize and improve process/workflows

Responsible to ensure weekly member communications are managed accurately and on time with external provider

Responsible for assignment and tracking of leads in an equitable manner amongst all sales agents

Process individual leads to Salesforce for PlanRight advisors

Act as governance on requests for lead requests (reassignments, deletions, activation etc)

Keep current on administrative processes, product knowledge and legislation as it relates to activities handled by position

Education, Experience & Skills:
Post-Secondary education in business or related discipline

Experience in an advisory administrative role and/or retail product experience in financial services and/or GRS operations environment

Proficiency in using multiple technology platforms – MS Office, CRM tool, GRS system, Cober portal tool and GRS Plan Sponsor/Plan Member website

Attention to detail and ability to review all work for quality assurance purposes

Demonstrated ability to thrive in a multi-tasking environment

Bi-lingual would be preferred but not required

Display creative thinking focused on finding solutions/efficiencies to unique needs and problems

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of September 30, 2020, we had $1.3 trillion (US$943 billion) in assets under management and administration, and in the previous 12 months we made $31.2 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

About Company

Company: Manulife

Company Location:  Montréal, QC

Job Category:

About Manulife