Call Center Agent Job at Comerica Bank – 3.6 in Auburn Hills, MI

Job Description

Comerica Oaktec Building (Free Parking)

Hour of Operations 8am-9pm Monday-Friday, 8am-5pm Saturday

Various shifts available within the hours of operation

What we can offer you

Competitive compensation starting at $16.50

Shift differentials, language premiums and employee incentives

Flexible schedules

Paid Time Off (PTO)

Paid Holidays for Full Time Employees as well as Part Time individuals

Health, Dental, Vision and Life Insurance

Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

The opportunity for career advancement

A Call Center Agent will have a passion for providing exceptional customer service whose primary objective will be to assist customers with their general account inquiries and requests. Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment. Successful candidates possess strong communication skills, time management and organizational skills. The Customer Contact Center offers growth opportunities for those who seek advancement.

Position Responsibilities:
Provide remarkable customer service by handling inbound and limited outbound calls, offering problem resolution.

Complete account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc.

Assist customers with basic web banking functions, such as unlocking and resetting passwords.

Understand Comerica’s core products and services with the ability to recognize an opportunity to deepen the relationship and achieve monthly sales goals.

Meet or exceed individual productivity and quality assurance objectives.

Able to effectively collaborate within and across teams and departments.

Use problem solving tactics to analyze and troubleshoot customer challenges.

Position Qualifications:
High school diploma or general education diploma (GED)

2 years of Retail, Financial sales or Call Center experience

2 years of customer service experience

2 year of experience utilizing Microsoft Office Products including Word, Excel and PowerPoint including system data entry, and Internet search

Oaktec Building

12:00pm-9:00pm Mon-Fri

About Company

Company: Comerica Bank – 3.6

Company Location:  Auburn Hills, MI

About Comerica Bank - 3.6