Call Center Rep (Remote/Office) Job at Lineas de Naska – 4.5 in Miami, FL

Job Description

We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers.

Your main goal will be to effectively address customer issues, complaints and inquiries in a timely manner.

Call Center Representative duties and responsibilities

Manage inbound and outbound customer calls in a timely manner

Identify customers’ needs and wants, give your best to clarify information

Research every issue and provide solutions to them

Recognize opportunities to upsell our products and services

Follow our company’s communication “scripts”

Keep records of all conversations in our call center database in a comprehensible way

When assigned, attend educational seminars

Build strong relationships with customers

Follow our customer engagement strategy

Meet qualitative and quantitative targets

Call Center Representative requirements

Previous experience in a customer support role

Track your own work on a daily basis and compare to banchmarks

Strong phone and verbal communication skills

Excellent listener

Adaptable to different personality types

Familiarity with CRM technology

Customer focus

Ability to multi-task

Set priorities

Excellent time management skills

High school degree

About Company

Company: Lineas de Naska – 4.5

Company Location:  Miami, FL

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About Lineas de Naska - 4.5