CALL CENTER REPRESENTATIVE Jobs in Albuquerque at Presbyterian Medical Services
Title: CALL CENTER REPRESENTATIVE
Company: Presbyterian Medical Services
CALL CENTER REPRESENTATIVE (Remote Work Option Available After Completion of Training)
$500 EMPLOYEE REFERRAL BONUS
JOB CATEGORY: QUALITY / ADMINISTRATION
POSITION SUMMARY:This position serves as a liaison between PMS and our current and potential health center customers. Performs a variety of duties including patient appointments. Under the direction of the Call Center Manager, effectively solves customer issues, complaints and inquiries; keeps customer satisfaction at the core of every decision and behavior.
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED) required.
One year formal training, education or experience in business office procedures required.
Computer experience required; ability to work with Windows-based programs strongly preferred.
Experience or training in customer service industry preferred.
Experience in medical billing preferred.
Bilingual Spanish / English or Navajo / English preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
If required to assist with state Centennial Care / Medicaid enrollment and/or NM Health Insurance Exchange (NMHIX) enrollment, must successfully complete required state and federal health insurance enrollment assistance training programs and obtain related certifications before providing enrollment services and maintain current while required to provide these services.
If required to assist with NM Health Insurance Exchange (NMHIX) enrollment, this position requires successful completion of a Criminal Records Check prior to providing these services.