CALL CENTER SUPERVISOR Job at Ciazcon – in Johannesburg, Gauteng
Responsibilities of this Post:
Hire, train, coach and lead call centre team as they provide services to our customers.
Lead the call centre team to provide friendly and efficient service to customers on inbound and outbound calls
Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be made.
Be a first point of contact to handle and resolve customer complaints on products and services.
Collect, Monitor and analyse call centre statistics, data and trends and actively work with the broader team to improve business performance and team delivery.
Identify, resolve and escalate issues appropriately.
Ensure effective resource planning for the efficient operation of the call center (personnel and technology).
Requirements of this Post:
Tertiary qualification in any management or consumer related field.
Four years’ experience in a call center management role.
Must be analytical, detail orientated and meticulous.
Company: Ciazcon –
Company Location: Johannesburg, Gauteng