Care Coordinator – 1 Year Contract

As a Care Coordinator within our Hamilton Office, your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans. You’ll be part of a team of Care Coordinators working diligently to provide as much consistency of care as possible while meeting the scheduling requirements of both patients and care providers. Frequently problem-solving, you’ll be the central point of contact for patients and families, care providers and referral sources. Effective care coordination is an important element of service delivery; as a result, you must be driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.

This is a full time contract position ending September 2023, with possibility of extension or becoming permanent based on business needs.

As a Care Coordinator, you will:
Use scheduling software effectively to fulfill patients’ care plans

Provide field staff with accurate schedules on a weekly basis

Ensure care providers are scheduled effectively and efficiently

Communicate effectively with care providers to ensure schedules are carried out

Communicate with patients and families when schedule challenges arise, and problem-solve effectively

Maintain accurate records of care provider availability

Maintain continuity of care whenever possible

Take into consideration the individual needs of patients (and families), and of care providers, when making decisions

Maintain accessibility by phone for patients, care providers, referral sources and other stakeholders

Actively pursue positive relationships with care providers and patients

Follow up appropriately on missed visits

Liaise with Care Supervisors to share patient and care provider feedback

Resolve or escalate, as required, client concerns/issues

Ensure dated notes are timely and clear, and contain appropriate and required information

Ensure accurate, timely documentation and/or phone calls, both external and internal

Respond to faxes and emails in a timely manner

Prepare daily performance and tracking reports in a timely manner

Enter all critical and relevant information into the system for appropriate follow-up and documentation

Escalate appropriate concerns or risks for review and/or follow-up.

To take on the role of Care Coordinator, you must:
All team members are required to be fully vaccinated against COVID-19 and provide proof of vaccination upon hire or provide a valid medical exemption

Hold a high school diploma or equivalency, Medical Office Administration or similar education preferred

Be able to work a full time Monday to Friday 8:30am to 4:30pm work schedule in office

Have customer service experience

Have computer skills, with proficiency in Microsoft Outlook, Word, and Excel

Demonstrate excellent telephone etiquette

Be able to remain calm in stressful situations

Be able to empathize with the complexity and difficulty of each client or field staff situation

Be a detail-oriented, adaptable and customer-focused team player

Combine strong interpersonal skills with analytical problem-solving abilities

Be self-directed, goal-oriented and able to manage time and priorities

Possess medical knowledge and/or a medical background, previous supervisory and scheduling coordination experience will be considered assets

When you join our team as a Care Coordinator, you’ll belong to one of Canada’s leaders in the healthcare industry, with 250 locations across the country. As one of the largest healthcare networks in Canada, we’re proud to be named one of Canada’s Best Managed Companies, Platinum Member and Canada’s 10 Most Admired Company Cultures.

Join us at CBI Health – where working together makes great things happen.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.