Care Coordinator – 1 Year Contract Job at CBI Health – in Hamilton, ON
This is a full time contract position ending September 2023, with possibility of extension or becoming permanent based on business needs.
As a Care Coordinator, you will:
Use scheduling software effectively to fulfill patients’ care plans
Provide field staff with accurate schedules on a weekly basis
Ensure care providers are scheduled effectively and efficiently
Communicate effectively with care providers to ensure schedules are carried out
Communicate with patients and families when schedule challenges arise, and problem-solve effectively
Maintain accurate records of care provider availability
Maintain continuity of care whenever possible
Take into consideration the individual needs of patients (and families), and of care providers, when making decisions
Maintain accessibility by phone for patients, care providers, referral sources and other stakeholders
Actively pursue positive relationships with care providers and patients
Follow up appropriately on missed visits
Liaise with Care Supervisors to share patient and care provider feedback
Resolve or escalate, as required, client concerns/issues
Ensure dated notes are timely and clear, and contain appropriate and required information
Ensure accurate, timely documentation and/or phone calls, both external and internal
Respond to faxes and emails in a timely manner
Prepare daily performance and tracking reports in a timely manner
Enter all critical and relevant information into the system for appropriate follow-up and documentation
Escalate appropriate concerns or risks for review and/or follow-up.
To take on the role of Care Coordinator, you must:
All team members are required to be fully vaccinated against COVID-19 and provide proof of vaccination upon hire or provide a valid medical exemption
Hold a high school diploma or equivalency, Medical Office Administration or similar education preferred
Be able to work a full time Monday to Friday 8:30am to 4:30pm work schedule in office
Have customer service experience
Have computer skills, with proficiency in Microsoft Outlook, Word, and Excel
Demonstrate excellent telephone etiquette
Be able to remain calm in stressful situations
Be able to empathize with the complexity and difficulty of each client or field staff situation
Be a detail-oriented, adaptable and customer-focused team player
Combine strong interpersonal skills with analytical problem-solving abilities
Be self-directed, goal-oriented and able to manage time and priorities
Possess medical knowledge and/or a medical background, previous supervisory and scheduling coordination experience will be considered assets
When you join our team as a Care Coordinator, you’ll belong to one of Canada’s leaders in the healthcare industry, with 250 locations across the country. As one of the largest healthcare networks in Canada, we’re proud to be named one of Canada’s Best Managed Companies, Platinum Member and Canada’s 10 Most Admired Company Cultures.
Join us at CBI Health – where working together makes great things happen.
CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.
We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.
Company: CBI Health –
Company Location: Hamilton, ON