Case Officer, Overseas Job in Remote at The Royal British Legion –


£25,813 per annum


Permanent. Full Time 35 hours per week. 28 days annual leave plus bank holidays, Employee Assistance Helpline, Life Assurance. Voluntary Benefits: Group Pension Plan, Cycle to Work Scheme, Charity Worker Discounts.

Contractual hours



Full time

Job category/type

Services – Welfare, Pensions and Grants

The Role

At the Royal British Legion, we believe in building on potential. As a Case Officer your ability to develop and manage individual support solutions, drawing on inputs from a wide network of professionals, agencies and volunteers, could have a real impact on people’s lives.

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.

We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.

This is an exciting time to join Casework Services. As part of our strategic ambitions, we are increasing the number of Welfare Teams from 16 to 21, that includes investing in 28 new Case Officer posts.

Our approach will ensure our Casework staff are ready to implement our new strategy from Spring 2023 onwards. Which includes the commitment to ensuring that our staff can dedicate the appropriate time required to deliver a person-centred approach to the beneficiaries that we support.

We currently have vacancies available in the following welfare teams: Devon & Cornwall, Lincolnshire & Nottinghamshire, Northeast, Cambridgeshire & Norfolk, Yorkshire South & West and Overseas. Further opportunities and in other locations will go live over the next 2-3 months.

If successful, the main duties of your role will be:
Manage casework support, providing direct support, advice and guidance to beneficiaries, Casework Services Coordinator, Volunteers as required. Take the lead on individual beneficiary cases in a person-centred way.

Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs. Develop creative solutions in response to identified beneficiary needs, drawing on inputs from volunteers and Legion members / branches as

Develop and maintain a thorough and detailed understanding of direct Legion support services and support services provided by others (both statutory and non-statutory). Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in the Area to inform the commissioning of specialist services.

Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary.

Maintain an up-to-date knowledge of the statutory benefits

Develop and take advantage of opportunities to reach beneficiaries in communities within the area, forging links and contacts with local organisations.

About the Royal British Legion – Careers in Welfare

Across the country, in every city and on every street, the RBL is there to support our Armed Forces community.

Every day, everyone in our welfare teams dedicate themselves to bettering the lives of those in this community.

Be it a conversation about financial support, physical and mental wellbeing, housing, independent living or social support – working in these teams means the time you’d spend with those who need our help, and the advice you’d offer, could have a profound effect on their lives.

It’s this mission, this scale, this challenge and the values we all live by, that makes the RBL such a fulfilling place to thrive.

We also want those who need our support to be able to get it when they need it, and from those best placed to give it. Which is why we’re further investing in our welfare services.

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities across the UK.

Diversity Statement

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.

It’s why we welcome applications from people with diverse backgrounds and experiences.

How to Apply

Please click ‘Apply Online’ to see the full range of regional opportunities we have for Case officers at the Royal British Legion

Closing date for this role is: 11/12/2022

About the Company

Company: The Royal British Legion –

Company Location:  Remote

Estimated Salary:

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About The Royal British Legion -