CDM Intern – London UK Job at Christian Dior Couture – in London
Country / Region : United Kingdom
City : London
Business group: Fashion & Leather Goods
Contract type: Internship
Experience required: Beginner
Reference No.: CDC06778
Date of publication: 2022.08.05
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
We are currently seeking a CDM Intern to join one of our stores in London, to develop client relationships and to become a specialist in Dior couture.
The CDM Intern is responsible for contacting clients remotely providing best in class client service by analyzing, listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding planned KPI’s.
Tasks and Responsibilities:
Provide a positive, courteous and pleasant customer experience by incorporating all core brand values and integrity throughout each remote interaction
Consistently provide a highly professional approach and outstanding service Communicate effectively and with empathy via phone and email
Ensure that all customer communications are handled in line with Dior policies and processes
Demonstrate and share brand awareness, storytelling and product knowledge when communicating with customers
Liaise with in store sales assistants to give them accurate information
Drive to achieve and exceed goals and planned KPI’s
Recommend new and innovative approaches to address customer concerns and share successful ideas within the team.
Ensure accurate data is included for statistics and workload analysis
Develop excellent working relationships within the Dior network.
Strong understanding of retail business operations
Strong analytical, reporting and presentation skills
Strong understanding of the luxury standards and service
Proficient in use of Window Office (Excel, Word, PowerPoint)
Quick adaptation to a new software/system
Time Management Skills
Committed, flexible, self-motivated
Passionate about CRM, Marketing and Customer Behavior
Preferably previous experience in luxury customer service (retail)
Outstanding communication skills, both written and verbal
Strong styling and empathetic skills
Clear demonstration of a customer first mind-set
Fluent in English
Must be available to work full-time.
Company: Christian Dior Couture –
Company Location: London