CDM Intern – London UK

Company: Christian Dior Couture

Country / Region : United Kingdom

City : London

Business group: Fashion & Leather Goods

Contract type: Internship

Function: Retail

Experience required: Beginner

Reference No.: CDC06778

Date of publication: 2022.08.05

POSITION

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

We are currently seeking a CDM Intern to join one of our stores in London, to develop client relationships and to become a specialist in Dior couture.

The CDM Intern is responsible for contacting clients remotely providing best in class client service by analyzing, listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding planned KPI’s.

Tasks and Responsibilities:
Provide a positive, courteous and pleasant customer experience by incorporating all core brand values and integrity throughout each remote interaction

Consistently provide a highly professional approach and outstanding service Communicate effectively and with empathy via phone and email

Ensure that all customer communications are handled in line with Dior policies and processes

Demonstrate and share brand awareness, storytelling and product knowledge when communicating with customers

Liaise with in store sales assistants to give them accurate information

Drive to achieve and exceed goals and planned KPI’s

Recommend new and innovative approaches to address customer concerns and share successful ideas within the team.

Ensure accurate data is included for statistics and workload analysis

Develop excellent working relationships within the Dior network.

PROFILE

Strong understanding of retail business operations

Strong analytical, reporting and presentation skills

Strong understanding of the luxury standards and service

Proficient in use of Window Office (Excel, Word, PowerPoint)

Quick adaptation to a new software/system

Time Management Skills

Committed, flexible, self-motivated

Passionate about CRM, Marketing and Customer Behavior

Preferably previous experience in luxury customer service (retail)

Outstanding communication skills, both written and verbal

Strong styling and empathetic skills

Clear demonstration of a customer first mind-set

Fluent in English

ADDITIONAL INFORMATION

Must be available to work full-time.