Overview

Chargeback Specialist Job at YOOX NET-A-PORTER GROUP – in Milano, Lombardia

Job Description

YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. To support the teams who are powering this ecosystem we have a global Corporate division consisting of departments including Legal, Finance, Marketing and Sales, Strategy, Human Resources, Central Services and PR and Communications.


Our Corporate division are now seeking a talented Chargeback Specialist to join the Fraud Governance team. Some of the essentials for you to know are:

Location: Our office in Milan

Department Size: 6-7 (Approx.)

Reporting into: Fraud Governance Manager

Here is a breakdown of what you’ll be doing:
Dispute & Chargeback

Analyze disputed transaction and define, in alignment with YNAP risk appetite, whether to attempt defense or accept a loss.

Collect and deliver appropriate documentation to ensure accurate and timely responses to credit card and PayPal chargebacks.

Record keeping of chargeback outcomes into internal systems and Payment Service Providers consoles.

Collect and save chargeback data from Payment Service Providers.

Rules, Schemes and Regulators

Assist Governance Team in identification of orders included in Card Schemes monitoring programs in order to identify root causes and help implement corrective actions.

Understand and apply Payment Processor rules and regulations related to electronic transactions;

Maintain a strong working relationship with different Acquirers and Payment Service Providers;

Be up to date on changes to dispute resolution rules as mandated by Card Schemes.

Internal stakeholders cooperation

Establish and maintain strong working relations with other internal departments especially Payment and Treasury in order to identify changes to Payments landscape;

Work closely with Investigation and Governance Teams to promptly identify changes in fraud patterns to ensure promptly catching new trends.

The type of person we are looking for:
1-2 years experience of Dispute and Chargeback operating rules and regulations;

Knowledge of payment processor rules and card schemes regulations related to debit and credit card transaction disputes;

Knowledge of mandatory requirements and recent regulatory and schemes updates, in particular on fraud and payments related areas;

Problem solver with an ability to work under pressure;

Written and verbal communication skills;

Working level proficiency of both Italian and English.

Self-motivated with the ability to work autonomously, meeting deadlines.

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

About Company

Company: YOOX NET-A-PORTER GROUP –

Company Location:  Milano, Lombardia