Claims Adjuster Trainee Job at Progressive – 3.7 in Houston, TX

Job Description

Job Number: 175983

Join one of FORTUNE’s 100 Best Companies to Work For®!

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a heavy case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

Starting your role from home, you’ll be provided virtual training and onboarding. You’ll eventually transition into a hybrid in-office schedule where work from home days are possible, when it’s safe to return to the office, and masks and social distancing are a thing of the past.

Duties & responsibilities (upon completion of training)

Determine coverage

Determine liability (who’s at fault for the damages)

Interview customers, claimants, and witnesses

Partner with appraisers/estimators to manage vehicle repairs

Negotiate with customers and other insurance carriers and resolve claims

Must-have qualifications

Bachelor’s degree or a combined total of five years of work experience and/or college education

Work or educational experience must include:
Making decisions

Solving problems

Planning, prioritizing and organizing

Effectively communicating verbally and in writing

Customer service

Schedule: Training Monday – Friday, 8:30am – 5:30pm for 3-4 months; after training Tuesday – Saturday, 9am – 6pm


Once you complete training and pass any necessary testing requirements, your salary will be $48,500/year, however, for the first few months you will be paid hourly based on your annual salary.

Gainshare bonus up to 16% of your eligible earnings based on company performance

An additional 10% when you work evening or weekend hours


401(k) with dollar-for-dollar company match up to 6%

Medical, dental & vision, including free preventative care

Wellness & mental health programs

Health care flexible spending accounts, health savings accounts, & life insurance

Paid time off

Paid & unpaid sick leave where applicable, as well as short & long-term disability

Parental & family leave; military leave & pay

Diverse, inclusive & welcoming culture with Employee Resource Groups

Career development & tuition assistance

Onsite gym & healthcare at large locations

Equal Opportunity Employer

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Job: Claims

Primary Location: United States-Texas-Houston

Schedule: Full-time

Employee Status: Regular

Work From Home: No

About Company

Company: Progressive – 3.7

Company Location:  Houston, TX

About Progressive - 3.7