Overview

Client Distribution Leader Job at XL Catlin – in Madrid, Madrid provincia

Job Description

Flexible Work Eligible: Flexible Work Schedule


DISCOVER your opportunity

Client Distribution Leader

Madrid, Spain

This position reports to the Head of Distribution, Spain.

DISCOVER your opportunity

What will your essential responsibilities include?

Role Purpose

Client and Distribution Leaders (CDL’s) are highly experienced in actively managing and expanding client and broker relationships. Their primary purpose is to accelerate profitable sales growth and retention by supporting underwriting in achieving their profitability targets.

Through their market management efforts and the delivery of high quality and original solutions, they enhance the reputation of AXA XL’s Network.

First, the role aims to understand client and broker needs and match these with AXA XL’s expertise and appetite. Key in doing this will be the ability to articulate the innovative and customized solutions AXA XL brings to their risk management needs.

Second, the role holder is required to work with underwriters to retain, grow and achieve targeted financial business ratios while maintaining the highest levels of account service.

Third, the role is responsible for strengthening the quality and depth of relationship with AXA XL brokers and clients and, in so doing, develop a pipeline of opportunities for AXA XL’s underwriting units. An important part is to ensure that the client gets best in class services, monitor customer satisfaction and make sure AXA XL acts accordingly.

Job Responsibilities

The major responsibilities of the CDL will be as set out below:

Key metrics for the relevant areas will be established and performance tracked against same.

Client Relationship Management

Act as relationship leader on assigned portfolio of accounts in order to retain and growth profitable business

Work with underwriters to determine target accounts and pursue/develop relationship with broker(s) and prospective clients to position for opportunities on their business

Increase the awareness among clients about AXA XL’s product solutions, cross sell new products and increase product density where we have the appetite

Gather high quality data and additional insight from the client to allow underwriters to better understand the risk

Work with the client and broker to ensure AXA XL’s quotation is fully understood and our unique selling points are appreciated

Manage the expectations of clients and brokers ensuring they have trust in XL and view us as their preferred partner providing innovative and customized solutions to their risk management needs

Always seek to align the client’s needs with AXA XL’s offering while ensuring to represent AXA XL’s interests

Contact the client frequently to enhance the relationship and provide product/appetite/results updates and inform new relevant developments at XL

Work with underwriting and functional lines to ensure the delivery of top-class client service by all XL departments on assigned accounts

Broker Management

Develop and effectively manage assigned brokerage relationships in collaboration with underwriting colleagues

Identify and profile assigned brokers to position AXA XL products that align with broker needs

By effectively marketing AXA XL and its products to the broker community, increase appropriate submission flow and develop pipeline of opportunities for underwriting units

Contribute to the strategic process of identifying, and developing new distribution channels

Work with Head of Distribution to ensure effective local implementation of centrally negotiated global broker agreements

Instigate and manage strategic planning sessions between key brokers and relevant AXA XL underwriting units

Maintain high level broker contact at key brokers and facilitate underwriting and senior management meetings as needed

Provide regular product/appetite/results update to broker partners and inform new relevant developments at AXA XL.

Enhance our regional footprint over main broking cities and regions.

Represent AXA XL at relevant insurance market events

Client Segment Practices and Line of Business

Work with AXA XL’s leads for Client Segment Practices and Underwriting Managers to support strategic initiatives and underwriting business lines evolution.

Strategic Business Development

Identify and support the capture of growth opportunities in close collaboration with all of AXA XL’s businesses in assigned territory/brokers.

Coordinate on the acquisition of multi-line and select mono-line strategic accounts; coordinating the underwriting community and managing deadlines, meetings etc. – ensuring AXA XL is viewed as one company.

Gather high quality data and additional insights from clients to allow underwriters to better understand risks.

Work with brokers to ensure AXA XL’s quotation and our unique selling proposition are fully understood.

Continuously monitor customer satisfaction based on feedback; discussing with the organization and make sure issues get addressed in a timely fashion.

Drive cross sell across AXA XL’s businesses, by understanding client and prospect needs and matching these with AXA XL´s expertise and risk appetite.

Innovation and Continuous improvement. Continuously generate small and large scale innovation.

Contribute to the strategic process of identifying and developing new distribution channels.

Financials: Growth and Profitability

Contribute, through effective distribution strategy execution, to the achievement of the country specific budgeted financial objectives (GWP, New Business, Rate Change and Retention ratios).

Capabilities and qualifications

Bachelor´s degree

Fluent English Skills: minimum B1 level CEFR

Experience of 5 years in similar functions and responsibilities

Demonstrated experience with Microsoft 360

SHARE your talent

We’re looking for someone who has these abilities and skills:
Proven Sales and Relationship Management skills

Extensive sales skills including presentation, development, communication and negotiation skills.

Experienced in client and broker relationship management

Technical expertise and underwriting knowledge

Proven knowledge in underwriting and technical expertise in commercial lines insurance.

Extensive work experience and knowledge in commercial lines

Good understanding of underwriting processes and knowledge of risk factors

Dynamic and collaborative

Distinguished across multiple elements of AXA XL’s Leadership Model (thinks strategically, innovates, responds actively, collaborates, promotes excellence, stays accessible, fosters constructive debate, demonstrates an enterprise mindset)

Self-starter, results oriented and adaptability

Highly skilled in promoting teams and achieving real results through collaboration across product lines

Solid and relevant knowledge base

Extensive knowledge and expertise in the global insurance market

Circa ten (10) years of underwriting and insurance operations experience; or equivalent combination of education and experience

Sound understanding and use of targeting, analysis and strategic planning approaches

Strong understanding and familiarity with local market, corporate clients, distribution channels and competitive landscape

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Diversity & Inclusion

We know that a diverse workforce and inclusive culture enable business growth and are critical to our success. That’s why we have made a strategic commitment to attracting and retaining the most diverse workforce possible, while creating a strong, inclusive culture where everyone is welcome and can contribute and reach their highest potential.

Named to the Diversity Best Practices Index – 2017, 2018

Signatory to the CEO Action for Diversity

Signatory to the UK Women in Finance Charter

Twelve Colleague Resource Groups around the Globe

Robust support for Flexible Working Arrangements

Enhanced family friendly leave benefits

SHARE your talent

Client Distribution Leader

Madrid, Spain

This position reports to the Head of Distribution, Spain.

DISCOVER your opportunity

What will your essential responsibilities include?

Role Purpose

Client and Distribution Leaders (CDL’s) are highly experienced in actively managing and expanding client and broker relationships. Their primary purpose is to accelerate profitable sales growth and retention by supporting underwriting in achieving their profitability targets.

Through their market management efforts and the delivery of high quality and original solutions, they enhance the reputation of AXA XL’s Network.

First, the role aims to understand client and broker needs and match these with AXA XL’s expertise and appetite. Key in doing this will be the ability to articulate the innovative and customized solutions AXA XL brings to their risk management needs.

Second, the role holder is required to work with underwriters to retain, grow and achieve targeted financial business ratios while maintaining the highest levels of account service.

Third, the role is responsible for strengthening the quality and depth of relationship with AXA XL brokers and clients and, in so doing, develop a pipeline of opportunities for AXA XL’s underwriting units. An important part is to ensure that the client gets best in class services, monitor customer satisfaction and make sure AXA XL acts accordingly.

Job Responsibilities

The major responsibilities of the CDL will be as set out below:

Key metrics for the relevant areas will be established and performance tracked against same.

Client Relationship Management

Act as relationship leader on assigned portfolio of accounts in order to retain and growth profitable business

Work with underwriters to determine target accounts and pursue/develop relationship with broker(s) and prospective clients to position for opportunities on their business

Increase the awareness among clients about AXA XL’s product solutions, cross sell new products and increase product density where we have the appetite

Gather high quality data and additional insight from the client to allow underwriters to better understand the risk

Work with the client and broker to ensure AXA XL’s quotation is fully understood and our unique selling points are appreciated

Manage the expectations of clients and brokers ensuring they have trust in XL and view us as their preferred partner providing innovative and customized solutions to their risk management needs

Always seek to align the client’s needs with AXA XL’s offering while ensuring to represent AXA XL’s interests

Contact the client frequently to enhance the relationship and provide product/appetite/results updates and inform new relevant developments at XL

Work with underwriting and functional lines to ensure the delivery of top-class client service by all XL departments on assigned accounts

Broker Management

Develop and effectively manage assigned brokerage relationships in collaboration with underwriting colleagues

Identify and profile assigned brokers to position AXA XL products that align with broker needs

By effectively marketing AXA XL and its products to the broker community, increase appropriate submission flow and develop pipeline of opportunities for underwriting units

Contribute to the strategic process of identifying, and developing new distribution channels

Work with Head of Distribution to ensure effective local implementation of centrally negotiated global broker agreements

Instigate and manage strategic planning sessions between key brokers and relevant AXA XL underwriting units

Maintain high level broker contact at key brokers and facilitate underwriting and senior management meetings as needed

Provide regular product/appetite/results update to broker partners and inform new relevant developments at AXA XL.

Enhance our regional footprint over main broking cities and regions.

Represent AXA XL at relevant insurance market events

Client Segment Practices and Line of Business

Work with AXA XL’s leads for Client Segment Practices and Underwriting Managers to support strategic initiatives and underwriting business lines evolution.

Strategic Business Development

Identify and support the capture of growth opportunities in close collaboration with all of AXA XL’s businesses in assigned territory/brokers.

Coordinate on the acquisition of multi-line and select mono-line strategic accounts; coordinating the underwriting community and managing deadlines, meetings etc. – ensuring AXA XL is viewed as one company.

Gather high quality data and additional insights from clients to allow underwriters to better understand risks.

Work with brokers to ensure AXA XL’s quotation and our unique selling proposition are fully understood.

Continuously monitor customer satisfaction based on feedback; discussing with the organization and make sure issues get addressed in a timely fashion.

Drive cross sell across AXA XL’s businesses, by understanding client and prospect needs and matching these with AXA XL´s expertise and risk appetite.

Innovation and Continuous improvement. Continuously generate small and large scale innovation.

Contribute to the strategic process of identifying and developing new distribution channels.

Financials: Growth and Profitability

Contribute, through effective distribution strategy execution, to the achievement of the country specific budgeted financial objectives (GWP, New Business, Rate Change and Retention ratios).

Capabilities and qualifications

Bachelor´s degree

Fluent English Skills: minimum B1 level CEFR

Experience of 5 years in similar functions and responsibilities

Demonstrated experience with Microsoft 360

SHARE your talent

We’re looking for someone who has these abilities and skills:
Proven Sales and Relationship Management skills

Extensive sales skills including presentation, development, communication and negotiation skills.

Experienced in client and broker relationship management

Technical expertise and underwriting knowledge

Proven knowledge in underwriting and technical expertise in commercial lines insurance.

Extensive work experience and knowledge in commercial lines

Good understanding of underwriting processes and knowledge of risk factors

Dynamic and collaborative

Distinguished across multiple elements of AXA XL’s Leadership Model (thinks strategically, innovates, responds actively, collaborates, promotes excellence, stays accessible, fosters constructive debate, demonstrates an enterprise mindset)

Self-starter, results oriented and adaptability

Highly skilled in promoting teams and achieving real results through collaboration across product lines

Solid and relevant knowledge base

Extensive knowledge and expertise in the global insurance market

Circa ten (10) years of underwriting and insurance operations experience; or equivalent combination of education and experience

Sound understanding and use of targeting, analysis and strategic planning approaches

Strong understanding and familiarity with local market, corporate clients, distribution channels and competitive landscape

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Diversity & Inclusion

We know that a diverse workforce and inclusive culture enable business growth and are critical to our success. That’s why we have made a strategic commitment to attracting and retaining the most diverse workforce possible, while creating a strong, inclusive culture where everyone is welcome and can contribute and reach their highest potential.

Named to the Diversity Best Practices Index – 2017, 2018

Signatory to the CEO Action for Diversity

Signatory to the UK Women in Finance Charter

Twelve Colleague Resource Groups around the Globe

Robust support for Flexible Working Arrangements

Enhanced family friendly leave benefits

AXA XL is an Equal Opportunity Employer.

Location:ES-MD-Madrid

Work Locations: ES Madrid Plaza de la Lealtad 4 Plaza de la Lealtad 4 1st and 2nd Floors Madrid 28014

Job Field:Distribution

Schedule:Full-time

Job Type:Standard

About Company

Company: XL Catlin –

Company Location:  Madrid, Madrid provincia

About XL Catlin -