Client Service Coordinator Job at The Great-West Life Assurance Company in London, ON

Job Description

Our Story

We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.

Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.

Role Description

Reporting to the Associate Manager of Wealth Operations – Annuities, you will be an integral part of the Payout Annuity Team, providing expertise and assistance to the Client Service Coordinators and Client Service Specialists as well as working in partnership with financial and business partners. A sound technical background is required.

Processing client requested updates e.g. banking & address changes

Handling returned mail and locating new addresses

Updating administrative system(s) with new payment amounts and tax deductions

Handling scheduled manual payments e.g. wires, cheques, manual EFT’s

Reissuing stale dated cheques and missed payments

Providing policy details and copies of contracts to clients

Acknowledging all inquiries within 24 hours

Providing administrative support to co-workers

Qualifications and Competencies:
Knowledge of annuity products and system knowledge of RPS would be an asset

Self-motivated with an ability to effectively multi-task and meet tight deadlines

Organized and able to work in a dynamic and changing environment

Excellent oral and written communication skills

Previous work experience in a customer service focused role

A positive, enthusiastic attitude

Strong interpersonal skills and relationship management

Ability to interact with business & financial partners and provide assistance with problems & issues

Fluent in French and English is a requirement

Discover your opportunity….Apply today!

Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities. If you’d like to join our team submit your information online and introduce yourself.

Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.

About Company

Company: The Great-West Life Assurance Company

Company Location:  London, ON

Job Category:

About The Great-West Life Assurance Company