Client Service Officer Job at Federal Court of Australia – in Melbourne VIC
Full time, non-ongoing
Client service staff initiate, file and sort documents, for which they also provide quality assurance and archiving functions. They assist in courtroom operations, facilitating flow through the courtroom and provide clients with information about issues such as how to address the Court and where they need to be at what time. Client service staff are aware of client security issues and act to assist and reassure clients in what can be a distressing and emotional time for them.
The Client Service Officer may be required to:
provide information and advice relating to court services, procedures, processes and forms as well as external options to clients in order to provide clarity and understanding to enable clients to take informed and appropriate action in relation to their situation,
ensure information is available in an accurate and timely fashion to support the best outcome by providing file management, and quality assurance from initiation of matters, data entry and processing through to use in proceedings and archiving,
enhance community confidence and respect by responding to clients’ emotional needs, managing their expectations and providing a positive experience, especially in their first contact with the courts and understand cultural and special needs such as family violence,
progress cases by providing administrative services in accordance with court processes, including receiving and reconciling court fees and charges,
evaluate case load by reporting on trends and exceptions to facilitate improvements in processes and allocation of resources, and
make best use of court time by facilitating an orderly secure flow of clients, files and exhibits and ensuring the courtroom is ready for proceedings. Activities include but are not limited to providing files and subpoenas, preparing and tidying the courtroom, guiding clients through courtroom hearing processes and protocols, maintaining order in court.
Company: Federal Court of Australia –
Company Location: Melbourne VIC