Client Support Engineer I Jobs in New York, NY at Coretelligent

Title: Client Support Engineer I

Company: Coretelligent

Location: New York, NY

Do you have a passion for learning about new and emerging technologies? Join our growing team!
About Coretelligent
We recognize that our team members are the core of our company. It is why they stay with us for so long, and it’s also what attracts new clients to come aboard.
Coretelligent is a leading provider of comprehensive managed and co-managed IT support, cybersecurity, and cloud services. Our team of world-class experts provides top-tier organizations with the services they need to thrive in today’s digital economy. We’re proud to be one of the most awarded IT service providers in the nation. Providing complete IT support 24/7/365 days a year, our innovative proprietary technology solutions and a full suite of security services ensure exceptional business performance, data protection and security for our clients’ most sensitive information assets.
Founded in 2006, the company has offices in Massachusetts, Maine, New York, Connecticut, Georgia, and California, with expanded support locations in Dallas, Los Angeles, Philadelphia, Tampa, Washington, DC, and West Palm Beach.
We want every team member to know that they are appreciated and valued. That’s why we provide competitive compensation and benefits, as well as medical and dental coverage on day 1, employer-paid short- and long-term disability, plus a 401(k)-matching program.
Coretelligent Culture:
We take Coretelligent culture very seriously! As a company we are constantly thinking of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great PTO package, a healthy work life balance and plenty of opportunities to grow your career from within!
Blue Cross Blue Shield Health Insurance
Dental insurance
Flexible Spending Account – Healthcare & Dependent Care
401K with company match
Paid Holidays
3 weeks’ Vacation
Your birthday off
Monthly Team Lunches
Quarterly Company Events
Monthly “Themed T-Shirt” Days
About the Position
Coretelligent’s client support engineers utilize strong customer service skills to provide on-site technical support to our dynamic client base. They regularly drive to our local client locations and interact closely with all levels including executives.
Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
Serve as an IT lead for the client, be aware of their needs, assess trends, and make both proactive and reactive recommendations and changes
Collaborate with internal client stakeholders and Coretelligent stakeholders
Utilize strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications
Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
Perform Virus/Malware removal
Deploy new hardware using Imaging technology
Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. This includes: creation, removal, changes, password resets, and bulk operations
Utilize basic knowledge of Networking and Services to provide client support. This includes: DHCP, local DNS, and VPN
Perform Wi-Fi connectivity troubleshooting
Update and maintain documentation
Effectively participate in on-call rotation resolving after-hours technical issues
Perform after hours work as needed for onsite support and infrastructure/server maintenance
Accurately, regularly, and effectively record time
Strong written and verbal communication skills
Must be customer focused and able/willing to provide “white glove” service
Strong problem solving skills
Ability to follow and adhere to defined process
Ability to effectively multi-task and work in a fast-paced environment while producing high quality results
Passionate about technology
College degree preferred but not required
A minimum of 1-2 years related work experience (including internships)
Valid driver’s license and personal reliable vehicle
Covid-19 Vaccination Policy
Coretelligent cares about not only the health and safety of our employees, but also that of the employees of our clients. We have been updating, and will continue to update, our Covid-19 vaccination policy as regulations and recommendations are released by local, state, and federal government entities. We are continuously working with our clients on policies that will allow us to service them as best we can, while also protecting everyone involved.
As of this posting, we have made a commitment to our clients to ensure that all employees providing onsite services are fully vaccinated before conducting said services. Because of this, any candidates who are not fully vaccinated upon application will not be considered for the role. We appreciate your understanding, and look forward to reviewing your application!
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
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About Coretelligent