Client Support Specialist Job at OverHaul – in Dundalk, County Louth

Job Description

Who We Are

Overhaul is looking for energetic, analytical, and quality-focused team members to join their C3 Monitoring and 24/7 Customer Support Team as Watch Officers. Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers’ experiences and our Mission and Vision.

The Role

The role of a Client Support Specialist consists of utilizing Overhaul visibility software solutions to actively monitor customer shipments, analyze cargo risk events, and manage cargo recovery response protocols through Overhaul’s Law Enforcement Connect system. Client Support Specialists also serve as key direct customer support team members by communicating with customers and their transportation vendors to facilitate excellent customer experiences and mitigate risk to critical commodities that move through the supply chain. The Client Support Specialist will play an active role in a key division of Overhaul Operations, utilizing our innovative software solutions. Duties will include following appropriate escalation protocols, collaborating with shippers, 3PLs, carriers, drivers, and law enforcement to facilitate comprehensive alignment in Standard Operating Procedures, and communicating follow-ups as needed at the transition of shifts. This is an hourly position with competitive pay and an excellent benefits package for full-time positions.

Duties include, but are not limited to:
Monitor customer shipments via Overhaul software solutions

Respond to customer support tickets received via phone, email, and chat

Collaborate with Account Management, Operations, and Customer Support Teams to ensure a thorough approach is taken to appropriately and comprehensively address customer needs

Maintain thorough awareness and understanding of Overhaul technology and service products

Fully execute protocols in relation to monitoring duties, customer inquiries, and escalations

Excellent communication skills

Positive and flexible attitude

Genuine commitment to excellent customer experience

Excitement around working with an innovative and collaborative team

Experience in a customer service role

Experience in a SaaS field

Experience in supply chain or related role

Perks and Benefits

Fully covered health insurance

20 days annual leave + 3 company days

Competitive starting base salary

Progressive advancement opportunity and career mobility

Employee Assistance Program

Remote working

Our culture

We are guided by our core values of Diversity and Synergy, Creativity, Problem Solving, Authenticity and Receptivity, Trust, Encouragement, Teaching and Learning, Wellness and Integrity. These values help us recruit aligned talent to join our rapidly expanding team around the globe. It is important to us that each and every Overhauler is not only eager to challenge themselves and knows how to get work done, but is also an awesome addition to our company culture.

About Company

Company: OverHaul –

Company Location:  Dundalk, County Louth

About OverHaul -