Clinical Customer Service Representative Jobs in Baltimore, MD at Johns Hopkins Hospital

Title: Clinical Customer Service Representative

Company: Johns Hopkins Hospital

Location: Baltimore, MD

Clinical Customer Service Representative
Requisition #: 526103 Location: Johns Hopkins Hospital, Baltimore, MD 21201 Category: Clerical and Administrative Support Work Shift: Rotating Shift Work Week: Full Time Weekend Work Required: Yes Date Posted: May 5, 2022

Join an amazing global healthcare organization!
Excellent compensation package!
Awesome benefits, including dependent tuition reimbursement!

Requisition #: 504424
Location: 600 N. Wolfe Street, Baltimore, MD 21287
Full Time (40 hours)
Rotating Shift
Weekend work required

Position Summary:
By serving as a central point of contact and communication for patients, families, visitors and members of the healthcare team in patient care units, enhances Hopkins’ customer service. Addresses a broad spectrum of needs, and/or concerns in a professional, friendly, and efficient manner. Performs a variety of customer service and unit-operations activities to assist medical, nursing, and administrative staff to meet unit, department, and institutional needs. Uses information/computer systems and programs.

Diploma/Certificate/GED required

Work Experience:
6 months of related experience required


Knowledge of Medical Terminology preferred.
Substantial interpersonal skills needed to frequently interact with patients, families, and medical staff and to address a variety of concerns and requests.
Ability to read at minimum of 8th grade level, and mathematical ability of at least a 6th grade level.
Ability to consistently initiate and build positive relationships (patients, families, visitors, and staff) using JHH customer service standards.
Ability to recognize and/or anticipate the needs of customers and respond accordingly.
Demonstrated proficiency with Microsoft Word (80%), proficiency with presentation and spreadsheet software preferred.
Ability to learn, master, and incorporate use of variety of clinical and administrative automated systems and software into daily work.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.

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