Clinical Prioritiser Job at Cornwall Partnership NHS Foundation Trust – in St. Austell

Job Description

Band 6

Main area

Clinical Prioritiser


Band 6




Full time

Part time

37.5 hours per week (Service operates 7 days per week 8am – 8pm. Team work a pattern of 11.5 hour shifts or less.)

Job ref



The Central CCC, The Cornwall Council Information Service


St Austell


£33,706 – £40,588 Per annum / Pro rata

Salary period



07/09/2022 23:59

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

We will deliver safe, high quality, consistent and personalised care based on best practice. We are working to be a responsive organisation that listens and learns.

Great Organisation

We work to be a green organisation, and our sustainability plan will deliver NHS net zero targets. We will support quality care, research and innovation. All our work will be underpinned by clear and transparent principles and systems.

Great People

We will work together with our staff to create an organisation that supports our collective health and wellbeing. We will attract, retain and develop great people, and embed a caring, open, inclusive and restorative just culture that supports us to deliver quality care.

Great Partner

With our partners we will deliver health care that improves people’s quality of life, prevents ill health and reduces inequalities. We will spend our money wisely to achieve high quality outcomes that matter to local people.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.

Job overview

The Central Coordination Centre is looking for nurses and/or allied health professionals to join our integrated team as clinical prioritisers. The team are currently based in St Austell but will shortly be moving base and will be located in Truro.

The clinical prioritiser will work in a multi-disciplinary manner, utilising the Single Electronic Referral System (SERS), and RiO to triage and process referrals, assist the coordination of demand and capacity to ensure the highest needs are prioritised and addressed with the most appropriate available resources from the multi-disciplinary and cross organisational team.

The clinical prioritiser will provide specialised knowledge and exceptional skills in managing frailty and intermediate care; and supporting advanced assessment and care planning to people suffering from a range of complex conditions, ensuring a seamless pathway through acute and community services.

Full-time and part-time hours are available covering the hours of 8am to 8pm, 7 days a week including bank holidays.

Main duties of the job

The Central Coordination Centre accommodates an operational team that integrates Health and Social Care to coordinate the triage of local demand and capacity to ensure the highest needs are prioritised and addressed with the most appropriate available resources from the multi-disciplinary and cross organisational team. The teams will focus on developing the service through:

Prioritisation – locality based decision-making enables effective prioritisation of care delivery across existing team boundaries.

Capacity – localising delivery and ensuring effective flexibility of workforce improves efficiency of service delivery

Communication – enhanced communication speed up escalation and add flexibility to response

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Just over 532,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

Person specification

Education/Qualifications/Knowledge and abilities/personal qualitites

Essential criteria

NMC/AHP registration

Clinical knowledge and experience in a community setting

Awareness of national and local health care policies

Experience of and belief in benefits of MDTworking

Desirable criteria

Teaching or mentoring qualification

Skills and aptitude

Essential criteria

Excellent communication skills

Computer literate – Microsoft Office applications/email/electronic patient referral and record systems/video conferencing

Knowledge and abilities

Essential criteria

Ability to make clinical and timely risk management decisions in sometimes challenging situations

Knowledge of various agencies involved in healthcare inc. acute, primary, social care and voluntary sectors

Patient care planning

Clear understanding of clinical/social effectiveness and the need to provide evidence-based care

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

Career conversations and individual development plans for succession planning and talent management

Protected CPD time for registered staff

Access to a dedicated central development fund supporting CPD for all staff

Leadership and Management development programmes

Coaching and mentoring opportunities

A full clinical induction programme for operational skills

Access to a care certificate programme for our band 1-4 clinical staff

A bespoke and robust preceptorship programme to support newly qualified staff

Individual professional development programmes

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

Suite of health and wellbeing initiatives to support our colleagues physical and mental health

Free access to individual HARP portfolios to support revalidation for nursing staff

Free DBS checks where required

Discounts available from retailers, UK hotels and main attractions

NHS Pension Scheme

Salary sacrifice car scheme

Cycle to work scheme

The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.

We are committed to diversity and equality of employment including the employment of current and former service users.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on 01208 834644

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

About Company

Company: Cornwall Partnership NHS Foundation Trust –

Company Location:  St. Austell

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