Overview

CLK 11R – Customer Service Representative Job at BC Public Service in Trail, BC

Job Description

Customer Service Representative

Clerk R11


There are two (2) Part Time As & When 0.5 FTE positions available.

An eligibility list may be established to fill future temporary and permanent vacancies.

A multi-faceted role in a quality service environment

If you’re looking for an exciting role in a dynamic, public service environment, this could be just the position you’re after. As a Customer Service Representative with Service BC in Trail, you will be the front-line contact in the delivery of a diverse range of clerical and administrative services.

Your strong service orientation and ability to multi-task skills are important in this role. We are seeking a confident individual able to perform duties with a high degree of initiative, flexibility and efficiency. In this part time position, you will provide over-the-counter, telephone and correspondence services to respond to public enquiries. This role calls for an analytical thinker with a keen attention to detail and experience handling financial transactions, as another component of this position is receiving payments from the public. You are also required to proficiently use many computer programs delivering service to the public. You enjoy meeting the public’s needs in a service oriented environment. You are a positive team member, establishing and maintaining effective working relationships that enable you to complete work, provide quality services and share information. If you are interested in working in a rewarding and dynamic environment, this is the job for you.

Service BC is an excellent opportunity to develop your career with government due to the exposure to a wide variety of programs.

NOTE: This Regular Part Time As & When (RPTAW) position is .5 % of a full time regular position. The hours and days of work will vary bi-weekly, ranging from nil to full time hours, depending on operational demand, but will average no less than the annual guarantee of 913.5 hours between April 1 and March 31 of the following year. In the first year of employment these hours will be prorated based on start date. Scheduled start and end times are variable from 8:00 am to 5:00 pm, Monday to Friday, dependent on operational requirements. Further hours may be offered in addition to the annual guaranteed hours. Work schedules are provided a minimum of 14 days in advance. Employees are required to work assigned scheduled shift. Work schedules may be amended due to operational requirements. If work schedules are changed with less than 14 days’ notice a prescribed scheduled time period for contact will be utilized during which RPTAW employees will be contacted to work if required.

The mighty Columbia River flows through the heart of Trail and has been instrumental in shaping its history. From mining to sternwheelers, power supply to recreation, the beauty and mystery of this majestic river brings life to the community. Whether your passion is recreation or history, physical or cerebral, we have something for everyone. Our small town friendliness, lifestyle, rich history, favourable climate and access to four-season and first-class recreational facilities make it easy and affordable to Explore Your Trail.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact [email protected] DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to [email protected], before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

Minimum grade 12 graduation required, or equivalent

Two years clerical experience, education and/or relevant training

Minimum one-year full-time equivalent clerical experience (achieved within the past 3 years) in a high volume public facing environment in combination with relevant training

Relevant training could include but not limited to office administration, cashier training, etc.

There will be different combinations of relevant training and one year full-time experience that would result in the person meeting the above standards

One-year experience is defined as full time work or combination of part time equivalent to one year obtained within the past 3 years

Minimum two years customer service experience, providing excellent in-person information and services to the public

Minimum one-year full-time experience providing excellent in-person information and services to the public in a high volume, fast paced environment

Minimum 12 months experience handling financial transactions (e.g. payment processing, cash handling) from the public

Experience/training in keyboarding, word processing, and standard computer applications (i.e. MS Office – Word, Excel, Outlook, Internet, standard computer applications and data bases)

Preferences:
Preference may be given to applicants who have clerical and administrative office experience in a public service sector environment

Preference may be given to applicants who have completed a training program focused on customer service/service excellence

Willingness

Willingness to keep self-informed on current trends and issues through ongoing training, education and participation in branch projects

Willingness to perform repetitive tasks while standing at a counter or getting up and down from a chair frequently, for up to seven hours a day

Willingness to lift and carry boxes/mailbags weighing up to 20 pounds, for distances of up to 10 feet, and to manipulate them from heights which may require the use of a foot stool

Willingness to travel occasionally, for varying lengths of time

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.

APPLICATION REQUIREMENTS:
Cover Letter: No – Please do not submit a cover letter as it will not be reviewed.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES (COMPREHENSIVE) – As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

About Company

Company: BC Public Service

Company Location:  Trail, BC

Job Category:

About BC Public Service