Overview

Colleague & Labour Relations Manager Job at American Express – in Toronto, ON

Job Description

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.


As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

How will you make an impact in this role?

The Manager, Colleague & Labour Relations (also referred to as the Employee & Labour Relations Manager) will be a member of the Canada Colleague Experience Group “CEG” (formerly Human Resources) and will be responsible for championing solutions that drive a fair and consistent colleague experience, support the business and minimize legal exposure. While demonstrating the American Express Leadership Behaviours and Blue Box Values, this individual will:

Continuously seek opportunities to deliver the highest quality employment and labour relations solutions

Drive proactive, data-driven trend identification and solutions to support CEG and business strategies

Establish and maintain strong risk, control, privacy and audit practices across all processes, programs and partners

Build strong relationships with key stakeholders throughout American Express including Colleague Strategic Partners (formerly HR Business Partners), Compliance, Safety, Security, Internal Audit, Health and Wellness and the General Counsel’s Organization

General Responsibilities:
Subject matter expert and internal resource for leaders and colleagues focused on handling complex and sensitive colleague concerns and investigations, including interpersonal conflicts in the workplace, terminations, colleague complaints, investigating allegations of harassment, discrimination, and retaliation.

Provide guidance and consultation to Leaders and Colleague Strategic Partners with respect to reductions in force and reorganizations.

Manage and administer a broad range of tasks and projects, which include interpreting policies and procedures as well as ensuring adherence to and the proper administration of the performance management process.

Demonstrate an enterprise mindset that makes effective decisions and recommendations based on data-driven insights that positively impact the colleague experience across the market.

Facilitate training for business leaders, colleagues and CEG on appropriate Colleague & Labour Relations issues to maintain a productive workforce and to ensure compliance with federal and provincial legislation in Canada.

Stay up-to-date with regulatory and legislative landscape to ensure American Express Canada is meeting the legal obligations.

5+ years of progressive HR experience with concentration in Employee & Labour Relations

Bachelor’s degree in Business Administration, Human Resources or a related discipline; Certified Human Resources Leader (CHRL) preferred

A solid understanding of the Canada Labour Code, Ontario Employment Standards Act, Canada Human Rights Act and Ontario Human Rights Code

Prior knowledge and experience in conducting sensitive investigations

Strong organizational skills and a demonstrated drive for results

Excellent communication and presentation skills; able to cascade complex messages in simple form

Excellent relationship and interpersonal skills, including the ability to influence leaders and colleagues at all levels, challenge the status quo, confront difficult issues and demonstrate a high degree of comfort with ambiguity

Change leader who exemplifies resiliency and creates an inspiring vision to help bring others along the change curve

A track record of success within a highly matrixed multi-national environment.

Additional Details:
Location: Toronto, ON – Sheppard Building

Permanent – Full time

American Express offers a fantastic and diverse working environment. High performance is rewarded continually

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

About Company

Company: American Express –

Company Location:  Toronto, ON

Job Category:

About American Express -