Community and Social Services Administrative Support Clerk Job at City of Ottawa in Ottawa, ON

Job Description

Position: Employment and Social Services Administrative Support Clerk

Competition Number: 2019-EX-EN-52719143-01

Competition posting date: 2019.11.27

Competition closing date: 2019.12.11

Community & Social Services Department, Employment and Social Services

Multiple Full Time Temporary positions (Up to 1 year) – 35 hours/week

Affiliation: CUPE 503 Inside/Outside

Salary: $51,880.92 to $60,702.46 annually (2019 rates of pay)

Location: Various

Category: Current Opportunities

Employment Group: Community and Social Services

  • You will initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.

Job Summary

Responsible for providing administrative support to employment and social services (ESS) programs and

services, including, but are not limited to: data entry, filing/records management, reception and liaison with

clients; providing customer services to clients; printing and releasing cheques and/or replacement documents

to clients; and contributing to the overall improvement of service delivery.

Education & Experience

Completion of Grade 12.

Minimum of two (2) years experience in a customer service, clerical or administrative, or social services


Language, Certificates & Licenses

The successful candidate will be required to complete a Criminal Record and Judicial Matters Check to the

City of Ottawa’s satisfaction.

Day 1 Ready bilingual – Immediate requirement for language proficiency:

French oral, reading, writing required

English oral, reading, writing required.

Candidates must meet language requirement for position upon hire.

Ability to communicate in a language other than French or English will be considered an asset


  • Office/clerical and reception procedures
  • Services and programs offered in the ESS Sites as well as community agencies
  • Corporate computer software/applications including MS Office Suites (Excel, Word, PowerPoint,

Outlook, etc.)

  • Corporate Cash Handling Policy
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.
  • Lived experience in relation to equity seeking groups will be considered an asset
  • Knowledge of demographics and the related social economic realities

Competencies & Skills

  • Access, search and maintain databases
  • Communicate effectively with community representatives, clients and staff
  • Maintain composure and good judgment under stressful and high-pressure situations
  • Understanding of the value of diversity and inclusion in the workplace
  • Ability to apply diversity and inclusion lens to customer service in the decision making process
  • Experience working with diverse communities or traditionally marginalized groups

If this opportunity matches your interest and profile please apply online by using the “Apply”

button. If this is your first online application please refer to our resources on how to apply for jobs online.

We thank all candidates for their interest, however, only those selected to continue in the selection process

will be contacted.

The City of Ottawa is committed to providing quality services by establishing a qualified workforce that

reflects the diverse population it serves. The City encourages applications from all qualified individuals.

Accessible formats and communication supports are available upon request. Please contact the

HR Service Centre at 613-580-2424, extension 47411.

About Company

Company: City of Ottawa

Company Location:  Ottawa, ON

Job Category:

About City of Ottawa