Overview

Community Engagement Coordinator Job at Lionbridge Technologies in Ballina, County Mayo

Job Description

Lionbridge AI are looking to hire an Community Engagement Coordinator, to join our team in Ireland


Role Description:
You will work within the Community Team engaging directly with a global work from home community. Your role will involve driving global community participation levels, coming up with new and exciting ways to motivate, engage and retain members of our community. You will have responsibility for reviewing community output against customer targets and taking the necessary actions to ensure customer deliverables are met. The successful candidate will be based on site in our Ballina office and report to the Global Program Manager (GPM).

Duties & Responsibilities:
Manage community communication, announcements and general information

Manage community workflow and ensure high levels of community engagement to service capacity requirements

Working on new initiatives to improve and enhance existing email/SMS/phone communications with our online global community

Analysis of weekly/monthly reports and follow up with key action items to ensure full customer satisfaction

Ability to take program related ideas/suggestions forward and assist in the implementation of new content on our Global Community Platform(s)

Creation of periodic surveys, compilation and analysis of results

Participation in regular interactive webinar sessions and creation of webinar content

Involvement in the creation/enhancement of new/existing community initiatives

Collaboration with our program team to create ad hoc community videos/content

Weekly review and analysis of community output on a country by country basis & following through on any action items as necessary

Focus on driving up community retention & engagement levels on an on-going basis

Contribution in meetings with functional managers/team leads if required

Compilation & issuing out large volumes of communication to our online global community

Ensuring that inbound queries/incidents are responded to in a timely and professional manner

This list is not exhaustive as there may be other duties and responsibilities that form part of the role

Education & Experience:
Primary degree in a Business or similar discipline

2-3 years’ experience working in a global/multinational environment

Research experience including conducting of surveys and data analysis is an advantage

Proficiency in Excel is essential including experience using pivot tables

Key Skills & Requirements:
Excellent communication and interpersonal skills

Strong organizational and multi-tasking abilities are essential to this position

Ability to work in a team environment with a high sense of urgency

Ability to prioritize multiple tasks and manage time efficiently

Flexibility and willingness to support multiple functions/business units when required

Strong attention to detail with a focus on diligence and accuracy

Excellent problem-solving and analytical skills

Experience in Excel is essential

About Company

Company: Lionbridge Technologies

Company Location:  Ballina, County Mayo

About Lionbridge Technologies