Consular Assistant (ESP21.116) Job at Foreign & Commonwealth Office – in Alicante, Alicante provincia

Job Description

Job Description (Roles and Responsibilities)

Due to COVID-19, you may experience some delay in the progress of this recruitment campaign. We are working hard to minimise any disruption. You may find more information in the Additional Information section below.

The British Embassy in Madrid is part of a world-wide network, representing British political, economic and consular interests overseas and is looking to recruit a temporary Consular Assistant.

The main purpose to provide consular support to customers at the British Consulate in Alicante, to manage Emergency Travel Document work at post – interviews, printing and handing to the customers and to manage the back office work at the Alicante Consulate – IT Support work and Office Management.

Roles and responsibilities:
To manage Emergency Travel Document work at post – interviews, printing and handing to the customers;

IT Support work at post – manage any IT tasks in conjunction with the IT Help Desk and Madrid IT Support team;

Office management at post – carry out any office management tasks as and when they arise;

Contribute to local influencing in conjunction with global prevention champion with the aim of reducing preventable consular cases;

To help prepare for crisis handling and implement Crisis Management Plan as and when activated;

To handle counter, telephone and written enquiries from the general public and local authorities;

To organise events and visits for senior staff when needed.

Essential qualifications, skills and experience

Excellent verbal and written communication skills enabling effective communication in both English and Spanish (minimum C1 level);

Proven experience in customer service handling;

Excellent communication and customer service skills,

Excellent interpersonal skills, ability to work collaboratively with colleagues in Spain, Wider Europe Network and the UK;

Attention to detail, strong analytical perspective and problem solving skills;

Ability to work at pace and prioritise, managing an often heavy workload; excellent organisational skills;

Good IT skills (proficiency in Outlook, PowerPoint, Excel and Teams);

An understanding of the issues that British nationals in Spain may face – both tourists and residents.

Desirable qualifications, skills and experience

University degree;

Knowledge of the Alicante consular district (Comunidad Valenciana and Murcia Region) particularly in relation to British residents and tourists;

Knowledge of the key English speaking and Spanish support charities that operate in the Alicante consular district (Comunidad Valenciana and Murcia Region).

Required competencies

Making Effective Decisions, Leading and Communicating, Managing a Quality Service, Delivering at Pace

Application deadline Application deadline – day Application deadline – month Application deadline – year

23 April 2021


A1 (L)

Type of Position

Full-time, Temporary

Working hours per week



Europe, Eastern Europe & Central Asia



Location (City)


Type of Post

British Consulate

Number of vacancies


Starting monthly salary (EUR)


Start Date Start Date – day Start Date – month Start Date – year

6 June 2021

Other benefits and conditions of employment

This is a full-time and temporary contract of 6 months (expected duration). Normal working hours are 37.5 per week.

The successful candidate is subject to a confirmation of a background check, security clearance and the successful completion of a probationary period.

The successful candidate will be enrolled in the Spanish Social Security Scheme and will therefore not be entitled to any gratuity from the Embassy based on gross annual salary.

The Embassy is a Diplomatic Mission with tax exempt status and does not collect taxes for other States. Employees are fully responsible for payment of income tax at the legally required rate. Staff recruited locally by the British Embassy in Spain are subject to terms and conditions of service according to local Spanish employment law.

Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Spain and be prepared to ensure that right remains throughout the scope of the contract.

Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.

Additional information

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

FCDO does not pay for travel related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCDO will not meet the costs connected with relocation if offered a position.

It is important to note that the consular caseworker role is very demanding and will entail dealing with casework in situations that may involve death, detention, rape and sexual assault and prison visits. You will be required to deal face to face with highly distressed customers who may be in shock, grieving and in a crisis situation. Candidates should therefore have a high level of resilience to trauma.

  • Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.

Additional Information (due to Covid-19):
You may experience some delay in the progress of this recruitment campaign and we are working hard to minimise any disruption;

Interviews will be done remotely if the existing situation determines this to be the right course of action;

Starting date may be delayed depending on circumstances at the time and it will be agreed with the selected candidate.

Please be aware that you will only be able to apply to vacancies for Local Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

About Company

Company: Foreign & Commonwealth Office –

Company Location:  Alicante, Alicante provincia

About Foreign & Commonwealth Office -