Corporate Waiter/Waitress

Key tasks and responsibilities

Business Results

Passion and a ‘Can Do’ attitude are prevalent throughout the day to day operations team

To be fully aware of the various opening and closing procedures, ordering procedures as well as the different food and beverage service offers available

To work on a weekly rota to cover the various locations for holidays, sickness and when support is required to cover the level of business

To ensure that all preparation, set-up and services are completed promptly and efficiently to the impeccable standards and time scale set

Work within the limits of budgets and objectives to maximize profitability

To ensure you are fully aware of the daily and monthly menus in order to answer any queries made by clients or their guests regarding dietary requirements or allergens

To ensure the correct procedures are adhered to regarding the service of beverages

To act as a runner for food and beverages from the kitchen to the meeting rooms

To ensure that the appropriate consumption sheets are filled accordingly

Report any issues or complaints to the Manager and action accordingly

To ensure all silverware used during lunch and dinner service is kept secure and clean when not in use

To ensure rooms are cleared after every service and ready to be reused insuring you report any faults to the relevant people

To ensure that your place of work is always kept clean and tidy

To ensure always that the Company and Statutory Regulations of Hygiene and Safety are adhered to

To carry out any reasonable request by management

Assist in other departments when necessary

To support other JPMorgan sites as and when required

To attend all team meetings & training

Personal Attributes

Deliver the goals of your team, business/function and the company

Aligns priorities to the broader business strategy

Maintains tenacity and a balanced approach in high pressure situations

Understand the importance of good business practice

Spots opportunities for profit making or cost saving

Organizes self and tasks well

Client / Customer / Stakeholder

Build and maintain good customer relations and seek feedback from customers and react to customer needs in a timely manner

To communicate with the host of every function or event to ensure that all needs are met with regards to running order, dietary requirements and any other special requests.

To meet and greet guests as they arrive in a discreet and professional manner.

Personal Attributes

Anticipates and promptly addresses stakeholder needs

Collaborates across teams to leverage expertise and services

Delivers solutions to client/customer/stakeholder needs which are aligned with the firm priorities

Constantly focuses on internal and external customers stated needs.

Gets to the root of customers’ and clients’ underlying needs and works to exceed their expectations

Teamwork and Leadership

Be a proactive and positive member of the Team.

Provide constructive feedback to management

To ensure you feed back to the Hospitality General Manager, Hospitality Manager and the Head Chef with any comments or special requests made by the clients and their guests.

Anticipate requirements of clients and their guests

Promote a want to learn about food and wine and the service of both

Personal Attributes

Foster a collaborative and inclusive environment that supports growth and development

Communicates effectively using the right format and level of detail given the audience

Behaves in an inclusive, respectful manner and encourages the same

Promotes continuous learning and growth

Checks-in regularly with manager to refine priorities and developmental goals

Ask for and gives honest and constructive feedback, seeks ways to continually develop self and others

Risk, Controls and Conduct

Ensure compliance to company code of conduct

To understand all JPMC policies and procedures and to ensure the daily implementation of said polices

To ensure that the correct financial procedures are followed

To positively promote JPMC in both general conduct and standard of dress.

Ensure the requirements of the code of conduct are always fulfilled

Always promote a professional image of JPMC

Maintain quality and safety standards on site

Maintain a high standard of hygiene in respect of premises, staff and food handling and ensure that all staff members attend the company hygiene training

Liaise with the quality & safety team in relation to incidents/accidents/emergencies on site

Ensure the unit adheres to the Food Hygiene Regulations and Food Hygiene Regulations and any other relevant legislation particularly HACCP

To be aware of preventative maintenance of equipment to ensure the smooth running of the operation always

Ensure that all procedures and controls which have been implemented conform to the requirements of JPMC and its clients

Carry out beverage and dry store stock takes

To be fully conversant with COSHH regulations

To report and where possible take actions for any incident, fire, loss, theft, damage, unfit food or other irregularities

Personal Attributes

Exercise sound judgment

Act with integrity

Protect our company, clients and customers

Chooses ethical courses of action

Co-operates and builds relationships in the immediate team. Involves others and builds relationships beyond the team

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.