Counter Sales – Somerset West

PURPOSE OF THE ROLE:
The Counter sales person is the first contact who meets customers when they first enter the store and provides excellent customer service. They are responsible for answering customer queries and resolve all their queries professionally to ensure maximum customer satisfaction.

RESPONSIBILITIES:
Greeting customers and taking orders

Possessing excellent product knowledge to inform and increase sales

Following up on orders to prevent delay and frustration

Ensuring a clean and tidy counter

Ensuring that each customer leaves the store satisfied

Assist all customers at the counter with their queries

Must treat all the customers with respect and courtesy

Counter Sales which will include Quotations & Queries

Must come from an Electrical Background

Maintaining own Back Order Report

Maintain good Time Management

Ensuring that Specials and Brochures are up to date that are on the Trade Counter

Additional responsibilities deemed necessary by Management

See to all telephonic sales quotations and queries

Load / Capture all sales orders and quotations on the computer system

Manage all back orders on all the above entered orders and follow up regularly

Advise customers of stock availability

Regularly monitor all quotes given

Assist when and where needed

Excellent attention to detail

Punctuality

Ability to work well under pressure

Good Communication and Interpersonal skills

Good organizational and Admin skills