Cruise Line Caretaker Job at Work_in_Berlin Recruitment Agency in Berlin

Job Description

Our client is an international cruise brand that travels to more than 200 dream destinations in over 50 countries and five continents. Our client has not only one of the largest and most innovative fleets of the world, but also impressive equipment. Countless leisure activities, award-winning entertainment, culinary highlights and exciting country trips – here, everyone finds the cruise according to his ideas.

As a caretaker, you will answer incoming calls from their guests, travel partners and internal team members on existing individual and group bookings. Caretakers must have the ability to naturally engage with all kind of callers in order to create the kind of personal connection that builds brand loyalty.

Qualified applicants are responsible for delivering a fun and memorable service experience to their customers over the phone, while focused on achieving high customer satisfaction.

Additionally, all team members must be passionate, accountable, trustworthy, growth focused and relationship oriented in order to fit into the high performing contact center culture. If this sounds like you, please apply now.

Caretakers (m/f/d) will have to:

Listen effectively
Understand the needs of the caller
Be knowledgeable
Communicate in a positive and enthusiastic manner
Make the caller feel valued
Resolve customer service issues using first contact resolution skills

Required Culture Qualifications:

Customer centric and service focused
Passionate, committed, enthusiastic
Personable, welcoming, engaging
Positive, can-do attitude, driven, hard worker
Accountable, honest, fair, consistent
Open minded, embraces change and opportunities to grow
Good team player, supportive and shows care and respect for others
Dedicated to making fun and memorable a way of life for your customers, travel partners and each other

Necessary Work Related Skills:

Excellent listening skills
Fluent in Englishand either Dutch or French
Creative problem solver
PC literate
Ability to multi-task

The easiest and fastest way to submit your CV is to fill our application form through our official website: https://www.work-in-berlin.eu/apply


If you experience some issue on our website, you could still submit your application through Indeed or per mail.

We´re looking forward to hearing from you!

Work in Berlin Recruitment Agency
Alt-Moabit 96b
10559 Berlin

Visit us at: work-in-berlin.eu

If you need any assistance please don’t hesitate to call Robert on +49 (0) 30 789 59 07 11

Job Types: Full-time, Part-time, Permanent

About Company

Company: Work_in_Berlin Recruitment Agency

Company Location:  Berlin

About Work_in_Berlin Recruitment Agency