Customer Account Specialist Jobs in New Albany, OH at Ethos

Title: Customer Account Specialist

Company: Ethos

Location: New Albany, OH

Customer Account Specialist (full-time, permanent hire position with excellent full benefits and bonus packages and much more!)
Serving a huge range of markets– health & beauty & home care; food & beverage; and industrial. Supplier of both boutique manufacturers and the world’s top brands with a variety of rigid packaging caps and dispensers.The customer care team is continuing to grow, and the approval as just been given to add another Customer Account Specialist.You will work in a brand-new plant that just transitioned from a smaller plant and is continuing to expand, in a culture that is very employee focused.
As Customer Account Specialist you will be the central point of contact for external Customers and for the organization. You will be the Voice of the company.As Customer Account specialist you will take the lead on customer purchase orders and initiatives for each assigned account and you will communicate customer-specific expectations with cross department resources (i.e engineering, production and quality). This will include order management, standard quoting, logistics/supply chain, and invoicing for each unique customer.You will ensure the infrastructure is in place with meeting and preferably exceeding the customer expectations.
Key Responsibilities & Activities:

Serves as primary point of contact with existing key accounts, assigned territories, or market channels.
Works with accounts from placement of order through delivery
Be responsible for pricing, standard quoting, new item coordination and sample needs
Works closely with outside sales team to understand trends and identify growth opportunities and upcoming projects.
Enters and manages non-conformance for their customer in a timely manner. Provide and incorporate corrective action plans when necessary
Coordinates all internal communication to assigned accounts
Be expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines
Continuously strive to improve customer relations with prompt efficient service to maximize customer satisfaction while also providing recommendations for new business improvements and streamlined approaches.
Support coworkers in best practices and teamwork toward achieving an exceptional customer experience
Portrays a positive and professional image of the company and self with interacting with customers and colleagues.

Required Skills/Experience:

Bachelor’s degree preferred. AS degree will also be considered
2-5 years’ experience in Sales, Customer Service, Purchasing, or Finance
Manufacturing experience
Proficient in Microsoft Excel and the Office Suite.
Experience with an MRP System
Experience with a CRM system preferred
Ability to resolve difficult and complex issues and to work with cross-functional departments
Strong customer focus with the understanding of how you will influence loyalty and customer experience through actions
Demonstrated analytical and project management skills
Excellent communication and customer experience skills
Aptitude for working collaboratively and cooperatively in a team environment.
Continuous Improvement focuses
Demonstrated organizational skills
Demonstrated sense of urgency, flexibility and adaptability
Results driven and understand the link between action and results

Job Type: Full-time
Pay: $55,000.00 – $65,000.00 per year

401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Parental leave
Vision insurance


Monday to Friday

Supplemental Pay:

Bonus pay

Ability to commute/relocate:

New Albany, OH: Reliably commute or planning to relocate before starting work (Preferred)


Associate (Preferred)


Customer Support/Sales: 1 year (Preferred)
Industrial OR Manufacturing Industry: 1 year (Preferred)

Work Location: One location

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About Ethos