Customer Advisor Job at Tucows in Remote
Today, we’re the second largest domain wholesaler in the world with 25 million domains under management (OpenSRS / Enom). We’re doing all kinds of interesting things, including running an MVNO cell phone service (Ting) and building true fiber to the premises networks in towns and cities across the US (Ting Internet). We offer individual and small business domains and integration with various popular platforms (Hover/Ascio).
We’re a team of over 600 people serving tens of millions of customers around the world. Our growth has been incredible, smart and measured (NASDAQ: TCX, TSX: TC). Our success is built on a solid technical and financial foundation.
About the opportunity
Provide excellent customer service for retail solutions for domain names and mailboxes sold to customers like you, worldwide.
What you’ll be doing:
Customer Service Advisors are the first and only point of contact for our customers. Whether they are contacting us to purchase or renew their domain, looking for help configuring their web hosting or seeking an answer to a tough billing question, you’ll be able to confidently assist them with the utmost care.
This is a fast paced and challenging role. We are looking for self-motivated, curious, passionate, determined, and focused individuals who embrace the challenges that come with responding to each customer’s unique situation.
A bit about you
You love helping people.
You are passionate about the Internet.
You are a team player, with a special knack for communicating in a way that makes people feel special.
You are a punctual and reliable person that can be counted on each and every day.
You follow up when you say you will.
You are resourceful and able to figure out a solution for anything.
Do you have your own website or domain?
Must be available to work full time on a rotating schedule, any shift days, evenings, overnights or weekends.
We believe diversity drives innovation. We are committed to inclusion across race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches, and diverse points of view that drive us forward every day.
Company Location: Remote