Customer Advocate Jobs in Uniondale at Summit Health Management, LLC

Title: Customer Advocate

Company: Summit Health Management, LLC

Location: Uniondale

Job Description

Job Purpose:

This position is responsible for being an ambassador and direct representative of the Revenue Cycle Department and CityMD to all our external patients, customers, clients, and others within the communities that CityMD serves. This role is required to have an understanding of the various facets that impact patient and customer experience such as billing and payment challenges, visit detail requests, and general inquiries. Critical processes used to carry out day to day tasks such as inbound & outbound patient calls, balance collection activities, and Site Engagement are within the scope of this role.

Essential Functions/Responsibilities:

Responsible for answering high volume calls, following up on physician decisions on Worker’s Compensation amendments, medical disputes and patients complaints

Generate patient letters, follow-up with patients timely on their inquiries

Timely responses to tasks assigned by management team and patients

Ability to consistently maintain inbound and/or outbound call productivity and quality assurance expectations and standards as defined by management

Ability to multi-task and use multiple systems, including electronic medical documentation system to provide medical and billing explanation to insurances and patients

Ability to perform job functions according to established standard operating procedures and policy guidelines for the department

Follow-up an resolved external Vendor(s) tracking tools (Pending patients inquiries)

Acts as a support for Medical Record/Release of Information calls from patients and third parties

Assists in the resolution of High Priority Patient AR call initiatives as defined by management

Ability to maintain confidentiality of all information under HIPPA guidelines and policies and maintains PHI integrity

Responsible for assisting in any new training for the department

Responsible for assisting all new Rev Cycle cross-team members in the onboarding and training process

Assists other departments within the Revenue Cycle department with various tasks/duties as assigned


A High School Degree or GED

Passionate about customer service and patient satisfaction

Ability to handle a high number of calls per day

Courteous, empathic, and professional manner

Strong communication, interpersonal, and organizational skills

Familiarity with accounts receivable processes, insurance rules and regulations

Being receptive to feedback, willing to learn, embracing continuous improvement

Flexible with a full-time work schedule including weekends, rotating hours and holidays or shifts as designated by management

Ability to perform functions at established CityMD RCM Support Center

Call center or clinical laboratory experience a plus

Bilingual/multilingual skills desirable

Physical Requirements:

This job may require, from time to time, repetitive tasks

Direct Reports:



A friendly and fast-paced environment working with passionate people

Outstanding growth opportunities

Time Off

Medical, Dental and Vision Insurance

Short/Long Term Disability, HSA, and Life Insurance

401K plan with company matching contribution

Cash Bonus Programs

Recognition and rewards programs to recognize successful teams

Other Perks & Discounts

Commuter and parking discount program to help you save (using pretax dollars)

*Full Time B…

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About Summit Health Management, LLC