Overview
Customer Advocate Jobs in Uniondale at Summit Health Management, LLC
Title: Customer Advocate
Company: Summit Health Management, LLC
Location: Uniondale
Job Description
Job Purpose:
This position is responsible for being an ambassador and direct representative of the Revenue Cycle Department and CityMD to all our external patients, customers, clients, and others within the communities that CityMD serves. This role is required to have an understanding of the various facets that impact patient and customer experience such as billing and payment challenges, visit detail requests, and general inquiries. Critical processes used to carry out day to day tasks such as inbound & outbound patient calls, balance collection activities, and Site Engagement are within the scope of this role.
Essential Functions/Responsibilities:
Responsible for answering high volume calls, following up on physician decisions on Worker’s Compensation amendments, medical disputes and patients complaints
Generate patient letters, follow-up with patients timely on their inquiries
Timely responses to tasks assigned by management team and patients
Ability to consistently maintain inbound and/or outbound call productivity and quality assurance expectations and standards as defined by management
Ability to multi-task and use multiple systems, including electronic medical documentation system to provide medical and billing explanation to insurances and patients
Ability to perform job functions according to established standard operating procedures and policy guidelines for the department
Follow-up an resolved external Vendor(s) tracking tools (Pending patients inquiries)
Acts as a support for Medical Record/Release of Information calls from patients and third parties
Assists in the resolution of High Priority Patient AR call initiatives as defined by management
Ability to maintain confidentiality of all information under HIPPA guidelines and policies and maintains PHI integrity
Responsible for assisting in any new training for the department
Responsible for assisting all new Rev Cycle cross-team members in the onboarding and training process
Assists other departments within the Revenue Cycle department with various tasks/duties as assigned
Qualifications:
A High School Degree or GED
Passionate about customer service and patient satisfaction
Ability to handle a high number of calls per day
Courteous, empathic, and professional manner
Strong communication, interpersonal, and organizational skills
Familiarity with accounts receivable processes, insurance rules and regulations
Being receptive to feedback, willing to learn, embracing continuous improvement
Flexible with a full-time work schedule including weekends, rotating hours and holidays or shifts as designated by management
Ability to perform functions at established CityMD RCM Support Center
Call center or clinical laboratory experience a plus
Bilingual/multilingual skills desirable
Physical Requirements:
This job may require, from time to time, repetitive tasks
Direct Reports:
None
Benefits*
A friendly and fast-paced environment working with passionate people
Outstanding growth opportunities
Time Off
Medical, Dental and Vision Insurance
Short/Long Term Disability, HSA, and Life Insurance
401K plan with company matching contribution
Cash Bonus Programs
Recognition and rewards programs to recognize successful teams
Other Perks & Discounts
Commuter and parking discount program to help you save (using pretax dollars)
*Full Time B…
