Customer Assistant Job at Suncorp Group – in Adelaide Region SA

Job Description

Terri Scheer Insurance is a specialist provider of landlord insurance products for owners of residential rental properties. We are looking for motivated and customer focused professionals to join our Claims team located in the heart of the Adelaide on a permanent full-time basis.

The Role

As a Customer Assistant you will speak with customers over the telephone to provide advice and information in relation to claims for property damage and loss of rent. This role will also see the successful candidate carrying out duties that support the Claims Team in delivering a sustained high level of service to insurers and property managers.

Please note the hours for this position range between 8am-7pm, Monday to Friday.

Key Responsibilities

Adopt a customer focus in the delivery of internal/external services

Build, enhance and maintain quality relationships with all internal and external customers

Responsible for lodging claims and providing advice to customers

Drive and maximise productivity, at both individual and team level

First point of contact for telephone enquiries and lodgement of new claims

Efficiently and accurately action incoming emails to the claims inbox

Register new claims and appoint and liaise with assessors as required

Monitor workflow to ensure all claims are processed within Code of Practice guidelines

Skills & Experience

Previous Call Centre experience desirable

A passion for customer service excellence

Superior written & verbal communication skills

Self-motivated and enjoy contributing to a team environment

High level resilience and empathy and ability to effectively manage difficult situations

High level of attention to detail

Advanced organisational and time management skills

Ability to work a range of shifts between 8am-7pm, Monday to Friday

Our Benefits

Discounts of up to 25% on our various Insurance, Banking & Superannuation products

Flexible working environment and arrangements; genuine focus on work-life balance

Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)

We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($1000), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)

About Us

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-50 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

Best Insurance Company in Corporate Social Responsibility (2018)

Employer of Choice for Gender Equality for sixth consecutive year (2014 – 2019)

Money magazine’s Bank of the Year and Business Bank for the fourth consecutive year (2018 – 2021)

General Insurance Product Innovation of the Year (2018)

If this opportunity sounds like the challenge you have been looking for please apply online today or contact our resourcing partners at Hays Talent Solutions on 02 8226 9659

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

Advertised: 15 Sep 2021 AUS Eastern Standard Time

Applications close: 29 Sep 2021 AUS Eastern Standard Time

About Company

Company: Suncorp Group –

Company Location:  Adelaide Region SA

Job Category:

About Suncorp Group -