Overview

Customer Care Advisor 1 – Contractor (3103) Jobs in United States at Amyris


Title: Customer Care Advisor 1 – Contractor (3103)

Company: Amyris

Location: United States

Groundbreaking advances in synthetic biology achieved at Amyris allow us to create products that are better and safer for humans and more sustainable for the planet. The Customer Care Department is responsible for providing a differentiated customer experience for all Amyris consumer brands. Today we support nine exciting brands: Biossance, Pipette, Costa Brazil, Purecane, OLIKA, Terasana, Rose, Inc., JVN Hair, and EcoFabulous. (see: https://amyris.com/brands) .

This Customer Care Advisor is responsible taking care of customers through sales recovery and creating positive customer experiences in our personalized service and brand product offerings. Candidates will need to be knowledgeable about each brand, product line, and CCare SOPs that they cover. The successful candidate will be experienced, reliable, lightning-quick thinker, fully remote digital environment savvy, with perfectionist tendencies interested in speed and accuracy.

Responsibilities

Technically savvy to manage over 10 cloud platforms and live documents and juggle high customer volume while maintaining a calm and professional composure with constant “on air” phone/email/LiveChat presence.

Self-starter and reliable for independent productive remote work.

Effectively provide verbal and written communication across phone, email, LiveChat channels.

Offer customer solutions to escalated situations through due diligence and critical thinking.

We partner with cComm, BisOps, Social Media, Product Development, Quality, and Digital teams, Marketing and Retention Marketing for immediate issues/fixes as well as curated customer feedback and trends to support an improved customer experience.

Identify key trends from customer feedback on promos, product, packaging, shipping, and process.

Regularly communicate issues and trends in MS Teams.

Attend all team meetings, trainings and partner eComm meetings.

Stay up to date on all new product launches, product promos, and marketing channel activations.

Deep understanding and embracement of the Amyris brands, products, and brand stories – we believe that you cannot genuinely represent a brand that you do not have strong passion for.

For those with experience or exhibit potential capability, there is an opportunity for additional responsibilities in a CCare Brand Advocate role (since we support multiple brands).

As we support dot.com retail channels, this non-exempt position requires a flexible work schedule to include weekends, holidays and observe blackout periods.

Basic Qualifications

Minimum of 3+ years customer care and retail experience ideally in beauty and wellness brands.

Technical experience in MS Teams and cloud platforms such as ZenDesk, Shopify, Shifts, Loyalty Lion, AfterShip, Stamped.io Reviews, Google Sheets/Docs, MS Excel/Word.

Preferred Qualifications

As this is a full-time remote role, our candidates need excel in a digitally native environment.

Excellent active listening skills and 7C’s of Communication.

Ability to adapt to change, meeting the changing demands of the work.

Punctuality and dependability in schedules and commitments

Strong attention to detail.

Good social skills, with a genuine positive attitude and behavior.

At Amyris, we believe that diversity, equity, inclusion, and belonging (DEIB) is essential to our core values. We embrace and encourage an equity-minded work culture, knowing that it is the driving force of innovation that positively impacts our employees, consumers, and communities. And for Am…

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