Overview

Customer Care Coordinator HNT Job at Nashville, TN in Nashville, TN

Job Description

Posted on 11/20/2020



GENERAL FUNCTION:
Performs the daily activities required to address customer concerns so that customer experience is maximized. This position is a key part of the customer care team that focuses on being the builder of first choice for our customers.

SPECIFIC RESPONSIBILITIES:
Customer follow up on service concerns

Work order entry and follow up through Punchlist Manager software

Schedule for field service representatives

Accurate trade payments and back charges

Follow up on overdue work orders with trades

Daily log of customer calls

Reporting as required

Create Welcome Home Celebration Folders

Assist in completing monthly expense

Attend all required meetings

Year-end contact and scheduling with customers

Order office supplies including Welcome Home Celebration collateral

Projects assigned by Customer Care Manager

PREREQUISITES FOR SUCCESS:
People skills to articulately and professionally handle difficult situations.

Computer aptitude/experience to manage daily activities.

Organizational skills to effectively plan and manage daily priorities.

Good communication skills to translate and interpret between the homeowners and trades.

ORGANIZATIONAL RELATIONSHIPS:
REPORTS TO: Customer Care Manager

SUPERVISES: Does not apply

WORKS WITH: Ability to work well across all departments is required. This person will often work with accounting, purchasing, development, production, sales and design.

Mininum Qualification

PREREQUISITES FOR SUCCESS:
People skills to articulately and professionally handle difficult situations.

Computer aptitude/experience to manage daily activities.

Organizational skills to effectively plan and manage daily priorities.

Good communication skills to translate and interpret between the homeowners and trades.

Location

2920 Berry Hill DR

Nashville, Tennessee 37204

About Company

Company: Nashville, TN

Company Location:  Nashville, TN

About Nashville, TN