Customer Care Rep-Orthopedics-Pavilion-Suite C Jobs in Jackson at The University of Mississippi Medical Center

Title: Customer Care Rep-Orthopedics-Pavilion-Suite C

Company: The University of Mississippi Medical Center

Location: Jackson

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Job Requisition ID:


Job Category:

Health System


Ambulatory Ortho Clinic Operations


Main Campus Jackson

Job Title:

Customer Care Rep-Orthopedics-Pavilion-Suite C

Job Summary:

To provide a range of front-end customer service, financial and support activities to ensure an optimal customer service experience.

Education & Experience

High School Diploma/GED and two (2) years of customer service experience or equivalent combination of education/experience. Healthcare preferred. Passing score of (eighty) 80% or better on Customer Service Assessment test.

Certifications, Licenses or Registration Required:N A

Knowledge, Skills & Abilities

Knowledge of methods and principles for providing customer service. Knowledge of medical terminology. Knowledge of patient registration and medical insurance claims and procedures. Verbal communication skills. Interpersonal and customer service skills. Organizational and professional skills. Skill in the use of personal computers and related software applications.


Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing. Inputs patient registration utilizing practice management software and verifies the accuracy of information.

Obtains and documents information from referring physician’s office.

Verifies benefit information and makes patient referrals for financial counseling as required.

Reviews insurance plans for referral and authorization requirements, documenting in the patient care record. Works with payors to obtain these as indicated by the patient treatment plan.

Schedules appointments, tests, and ancillary procedures for patients during registration or check-out and makes modifications as required.

Collects and documents patient payments and balances cash collection activities daily.

The duties listed are general in nature and are examples of the…

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